Specialist - Game Day Mobile Ticketing

Kansas City Royals • Kansas City, MO

26d • Onsite

About The Position

Our Game-Day Mobile Ticketing Specialist position is a seasonal position necessary for ticketed events at Kauffman Stadium. This position is responsible for handling and resolving mobile ticketing related issues around Kauffman Stadium during games and/or other events. They will have the knowledge and understanding of mobile ticketing, the MLB Ballpark app, and other related ticketing applications. Mobile Ticketing Specialists are responsible for helping guests access, transfer, and accept tickets before entering Kauffman Stadium.

Requirements

• At least 1 year of Customer Service or related experience preferred.
• Must have a flexible schedule and be available to work most or all game-days including weekends, holidays, and night games.
• Must be able to work in outdoor conditions.
• Knowledge and experience of mobile ticketing and related apps preferred.
• Effective communication skills.
• Exceptional attention to detail.
• Exemplary problem-solving skills.
• Energetic and enthusiastic.
• Must be able to stand 2+ hours per shift.

Responsibilities

• Engage with all guests in a professional, enthusiastic, and friendly manner.
• Assist fans with common Ballpark app issues and questions including but not limited to:
• Verifying accounts
• Accessing tickets
• Forwarding and accepting forwarded tickets
• Efficiently resolve issues and concerns related to mobile tickets while upholding a high standard of customer service.
• Assist nearby ticket sellers with guest questions regarding the MLB Ballpark App.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed