Apple-posted about 1 year ago
Part-time • Entry Level
Dallas, TX
Computer and Electronic Product Manufacturing

As a Specialist at Apple Retail, you will play a crucial role in delivering exceptional customer service and building brand loyalty. Your primary focus will be on understanding customer needs, providing tailored recommendations, and educating customers about Apple products and services. This position emphasizes teamwork, inclusion, and a commitment to fostering a welcoming environment for all customers and employees.

  • Deliver excellent service to Apple customers by understanding their needs and identifying ownership opportunities.
  • Present products and services while educating customers on relevant purchasing options.
  • Stay up to date on Apple's products, services, and sales processes to provide accurate information.
  • Support peers by sharing knowledge about products and assisting in customer service tasks as needed.
  • Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
  • Perform other tasks as needed, including providing customer service in various areas of the store.
  • Availability to work a schedule based on business needs, including nights, weekends, and public holidays.
  • Reliably attend work as scheduled, in line with local laws and approved accommodations.
  • Demonstrate knowledge of Apple products and services.
  • Personalize solutions based on customer needs and effectively communicate them.
  • Ability to work in a fast-paced environment, often supporting multiple customers simultaneously.
  • Experience working in a team environment, demonstrating shared responsibility and accountability.
  • Curiosity and openness to learning from others and helping each other grow.
  • Willingness to learn about Apple and third-party products to enhance customer experience.
  • Trustworthiness with sensitive or confidential information.
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Reimbursement for certain educational expenses, including tuition
  • Opportunity to participate in employee stock programs
  • Eligibility for discretionary bonuses or commission payments
  • Potential for relocation assistance
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