Specialist, Fraud & Investigations - ALO, Money Out

Nationwide • Cranston, RI

83d • $78,000 - $117,000

About The Position

Are you passionate about protecting our customers and our company from fraud and its negative impacts? We are skilled investigators who use technology, data, and our investigative skills to identify fraud patterns and trends, proactively and reactively, and prevent wrongful, criminal actions aimed at Nationwide. If you are tenacious, naturally curious and adaptable to the constantly evolving investigative environment in which we work, we want to know more about you! As a Specialist, you’ll be responsible for conducting comprehensive fraud investigations and providing fact-based analysis and educated recommendations to our business partners so they can mitigate any fraud risk or concern. Additionally, you’ll be responsible for partnering and consulting with business units and leaders to implement state of the art fraud detection and prevention capabilities to help protect members and the enterprise from fraudulent activity. You’ll be responsible for monitoring tools and reports designed to proactively detect suspicious activity and fraud techniques. In addition to the primary purpose of this job, individuals on this team are involved in various one time and/or ongoing projects as well as identifying opportunities for continuous improvement efforts.

Requirements

• Experience in fraud investigation, risk mitigation, or related fields.
• Strong analytical and communication skills.
• Ability to work independently and manage complex cases.
• Experience with Power BI and other tools used to collect real time data and develop reports is highly preferred.
• Familiarity with AML and fraud detection tools is a plus.
• Commitment to continuous learning and technical proficiency.

Nice To Haves

• Bachelor’s degree in criminal justice, business administration, or similar field preferred.
• ACFE/CFE Preferred.
• Three to five years of related experience in Financial Service/Insurance operations.
• Insurance investigation experience or professional investigation experience preferred.

Responsibilities

• Investigate moderate to complex fraud cases across Annuity and Life Operations, identifying patterns and root causes.
• Recommend, implement, and monitor fraud prevention policies and controls to ensure effectiveness and compliance.
• Communicate case developments and findings to management, Legal, DRM, and other internal stakeholders.
• Represent Operations on cross-functional fraud-related committees and working groups.
• Provide proactive support to business partners, including data analysis, trend identification, training, and consultation to raise fraud awareness and prevention capabilities.
• Lead or support projects focused on continuous improvement, onboarding new fraud prevention tools, and evaluating/implementing enhanced fraud controls.
• Own and manage the ALO Fraud Prevention SharePoint site and dashboard, ensuring content is current and actionable.
• Stay current on industry fraud trends (e.g., deepfakes, account takeover, cybersecurity threats) through ongoing education, seminars, conferences, and company-sponsored training.
• Collaborate with IT, Risk, and Compliance teams to assess fraud risks related to new products, services, or operational changes.
• Prepare reports and metrics for senior leadership and regulatory bodies as needed.

Benefits

• Medical/dental/vision insurance.
• Life insurance.
• Short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees