Specialist, Financial Crimes Risk Management

Charles Schwab • Phoenix, AZ

423d

About The Position

The Banking Operations Visa Risk Monitoring (VRM) Specialist at Schwab is responsible for managing inbound VRM hotline inquiries and monitoring written requests. This role requires initiative and the ability to work independently while adhering to established guidelines in a fast-paced environment. The VRM Specialist serves as the first line of defense in risk governance, ensuring compliance with bank policies and regulations while effectively managing workloads and responsibilities.

Requirements

• Current or past experience/knowledge with Schwab systems is required.
• 1 - 2 years of financial services/banking experience with direct customer contact servicing Visa Check Card.
• Required experience within the financial industry.
• Familiarity with financial industry operations preferred.

Nice To Haves

• Demonstrated personal initiative to work through new and unfamiliar issues with mentorship while demonstrating good judgment and decision making with respect to risk issues.
• Demonstrated work history of working well with others in a team environment.
• Effective skills in the management of personal workloads with an emphasis on producing quality work with minimal errors in a demanding environment.
• Strong verbal and written communication skills.
• Detailed knowledge of Schwab systems related to both the Broker Dealer and Schwab Bank sides of the business with respect to Visa debit card transactions.

Responsibilities

• Support VRM hotline by answering inbound calls from internal business partners regarding exception-based requests related to ATM, Point of Sale, VISA, and Zelle needs.
• Manage the VRM functional mailbox by reviewing and responding to internal business partners about exception-based requests related to client bank products and transactions.

Benefits

• Bonus or incentive opportunities

What This Job Offers

• Job Type: Full-time
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: No Education Listed