Summary of Essential Functions Configure the HCM modules and provide break/fix support to ERP end users. Take responsibility for providing support for both functional and technical questions regarding the HCM application and processes. Exhibit and use strong knowledge and understanding of Human Resources business processes and terminology and will work closely with the HR team, other internal teams, and end-users to configure effective solutions within Oracle Fusion. Work effectively with the internal Application Services Technical team, Managed Services partner, and/or Oracle support to resolve tickets, system issues, and escalated issues as quickly, efficiently, and thoroughly as possible. Effectively use a strong working knowledge of HCM modules at United Regional, including but not limited to core HR, Talent Management, Recruitment, Compensation, Performance, Benefits, and other HR modules. Collaborate with stakeholders across the system to identify and document business needs, translating them into functional specifications for the ERP system.