Specialist/Engineer Service operation(Vmware,Data Storage, Networks, Cloud, Windows, Linux )

SITA • Cairo, GA

77d • Remote

About The Position

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward - we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

Requirements

• 2-4 years of experience in Open Systems Infrastructure / System support domain
• Must have dealt directly with Internal/external customers delivering to SLAs
• Exposure to Virtualization concepts
• Basic knowledge of Cloud & Virtualization concepts (IaaS / DaaS / PaaS / SaaS)
• Knowledge and understanding in one or several of the following domains: Installation and configuration of end user applications and software
• Ability to analyse and assist in resolving customer issues under supervision
• Basic troubleshooting skills in Servers and Virtualization
• Ability to collaborate with peers and support teams
• Knowledge and ability to install configure and maintain operating systems including Windows / Linux / Unix
• Basic troubleshooting skills for Cloud end user issues
• Thorough understanding of ITIL processes
• Well versed in IT, Network components and principles
• Ability to troubleshoot LAN topologies based on TCP/IP
• Basic understanding of Public Cloud platforms (AWS, Azure, Google Cloud)
• Basic knowledge of Container orchestration (Docker, Kubernetes)
• Exposure to CI/CD pipelines for Azure & AWS is a plus
• Willingness to learn and handle customer issues with guidance
• Ability to follow instructions and contribute to team tasks

Nice To Haves

• Entry-level certifications or coursework in relevant technologies such as MCSE, RHCSA, AWS, MS-Azure are preferred
• ITIL Foundation Certificate is a plus
• VMware/ virtualization certifications is a plus

Responsibilities

• Assist in providing Service Operations support to internal customers under supervision and in accordance with established guidelines
• Support the functioning and maintenance of internal systems and products under guidance
• Act as the customer SPOC and coordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
• Assist in incident and problem management and support resolution efforts with resolver groups
• Support timely escalation of issues to specialized resolver groups as per internal procedures
• Follow established standards and procedures for incident and problem resolution
• Assist in detecting and diagnosing service and infrastructure issues under supervision
• Support installation and maintenance tasks using appropriate tools under guidance
• Report unresolved issues to senior team members
• Assist in preventive maintenance and monitoring of systems as per schedule
• Support change management and configuration tasks under supervision
• Coordinate with local suppliers under supervision and report service status
• Assist in documentation and testing of application and system enhancements
• Document known issues and contribute to knowledge base updates

Benefits

• Flex Week: Work from home up to 2 days/week (depending on your team's needs)
• Flex Day: Make your workday suit your life and plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
• Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees