Specialist, Document Control

Inmar Intelligence•Grand Prairie, LA

About The Position

Primary Accountabilities: Operational (100%) Partner with business, process owners, and compliance partners to learn and thoroughly understand processes, products, and tools as the end user; and document procedures, staff updates in clear and concise language easily followed and understood by the end user. Have a clear understanding of the document control process and understand the use in a document-controlled environment. Gather, prioritize, update, and correct knowledge articles as needed and in a timely manner. Coordinate the review and approval process for new and modified documentation. Maintain a record of all documentation, including procedures, process flows, system guides, and other reference materials in the knowledge management system. Maintain the integrity of working documents and updating documentation when revising is necessary. Ability to develop plans to accomplish tasks and objectives; ability to accomplish work using resources efficiently; ability to follow instructions through a standard work process; ability to monitor or regulate those procedures, tasks, or activities. Follow all safety and security rules. Keep work area clean and organized. As an Inmar Associate, you: Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. Support a safe work environment by following safety rules and regulations and reporting all safety hazards. HELP US MAKE BUSINESSES SMARTER TO IMPROVE CONSUMERS’ LIVES. Through curiosity and the intelligent use of data and technology, we uncover valuable insights that make it easier for businesses to understand, predict and meet the personalized needs of consumers — so they can live their lives to the fullest. Are you looking for work that matters, and a career where you can use your expertise and passion to make a difference? Then you might be the right person for one of these open positions.

Requirements

Associate degree in a business-related field of study
2-4 years of experience in training or customer service role within a financial related industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
Must be detail-oriented and capable of producing accurate documentation
Experience converting informal communications and documentation into an articulate, concise finished product for publication easy to understand by the end user
Ability to maintain a high volume of documents in a fast-paced environment
Excellent verbal and written communication and organizational skills
Ability to work independently and in a team environment
Proficient in MS Word, Excel, PowerPoint, and Visio
Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Responsibilities

Partner with business, process owners, and compliance partners to learn and thoroughly understand processes, products, and tools as the end user; and document procedures, staff updates in clear and concise language easily followed and understood by the end user.
Have a clear understanding of the document control process and understand the use in a document-controlled environment.
Gather, prioritize, update, and correct knowledge articles as needed and in a timely manner.
Coordinate the review and approval process for new and modified documentation.
Maintain a record of all documentation, including procedures, process flows, system guides, and other reference materials in the knowledge management system.
Maintain the integrity of working documents and updating documentation when revising is necessary.
Ability to develop plans to accomplish tasks and objectives; ability to accomplish work using resources efficiently; ability to follow instructions through a standard work process; ability to monitor or regulate those procedures, tasks, or activities.
Follow all safety and security rules.
Keep work area clean and organized.

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs