About the position
We're looking for an enthusiastic Specialist - Distributor Operations to join our growing LATAM team. You'll be the key point of contact for operational activities related to our distribution partners across Latin America and the Caribbean (think Mexico, Panama, and more!). Your focus will be on ensuring smooth order processing, delivery coordination, and overall partner satisfaction.
Responsibilities
- Serve as the primary operational contact for distributor partners for our Latin America and the Caribbean distributors.
- Oversee the tracking, fulfillment, documentation, and invoicing of distributor orders.
- Work closely with the Production Planning team in Vietnam to synchronize shipments from our manufacturing partners, based on business needs and distributor demands.
- Deploy global operational methods, customizing them to fit regional specifics.
- Play a key role in proactively developing and improving our collaborative strategies with distributors, with a focus on simplifying business interactions and supporting both current and future objectives.
- Communicate cross-functionally with leadership and internal teams including finance, sales, marketing, and supply planning, providing visibility into distributor orders, product launches, invoicing, and how we are tracking to forecast.
- Generate reports and insights to support strategic decision-making and continuous improvement initiatives.
Requirements
- Possess a degree or equivalent experience in operations, business, supply chain management, logistics, customer service or a related field desired.
- Experience in the consumer goods industry, ideally working with distribution partners.
- Experience with logistics, EDI, and Business Intelligence systems, including but not limited to Excel, Looker, Dynamics 365, Backstage, and Nexus (preferred).
- Proven ability to identify operational inefficiencies, propose innovative solutions, and drive continuous improvement.
- Highly organized and detail-oriented, ensuring things run smoothly and efficiently.
- Ability to build and nurture relationships, and a genuine passion for delivering an amazing customer experience.
- Fluency in Spanish and English; Portuguese is a plus.
