Specialist - DGR Training FT: Bilingual (Spanish) Preferred (32736)

Goodwill San Antonio • San Antonio, TX

14d

About The Position

The DGR Training Specialist will report to and work in conjunction with the DGR Training and Optimization Manager to design, develop, coordinate, and deliver highly engaging, performance-based, learner-centric training and coaching solutions to enhance DGR team member capabilities needed to achieve DGR and personal goals.

Requirements

• Two years’ expert training facilitation and solid instructional design experience required.
• Bachelor’s Degree in education, business, marketing, merchandising or related field.
• Minimum four years work experience may be considered in lieu of degree.
• Excellent written and verbal communication skills with ability to effectively collaborate with multiple business units and all levels of the organization to assess needs, develop and deliver training as promised.
• Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint, and Excel) required.
• Must be able to meet the physical requirements of the position.
• For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Nice To Haves

• Three years’ experience, team building and coaching to improve performance and two year’s retail, logistics, warehouse and/or safety experience strongly preferred.
• Skills in E-Learning Authoring Tools, SharePoint, Yammer, SnagIt, Brainshark and Learning Management Systems strongly preferred.
• Bilingual (Spanish) Preferred

Responsibilities

• Builds and maintains strong relationships with all departments/stores to determine needs and to give and receive feedback and coaching.
• Keep learning materials up to date based on business data, trends and updates to operational processes.
• Creates blended learning solutions for technical and soft-skills.
• Writes/builds training materials including outlines, job-aids, work instructions, classroom materials, on-the-job training guides, e-learning modules, posters, hand-outs, infographics, videos, quizzes and worksheets.
• Facilitates leadership and operational training via a group setting, virtual webinar/teleconference as well as one-on-one.
• Collaborates with DGR leadership to enhance, train and maintain high standards of in-store customer experience, utilizing customer service satisfaction survey process and mystery shop evaluation process.
• Evaluates the effectiveness of training by assessing learning and application of learning to job performance as measured against business goals and objectives.
• Measures progress and effectiveness of training through capturing feedback and gathering data through observation and testing.
• Prepares comprehensive analysis and reports of data and identifies recommendations to improve.

Benefits

• Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level