Specialist - DGR Training FT: Bilingual (Spanish) Preferred (32193)

Goodwill San Antonio•San Antonio, TX

About The Position

Join our Team! Work for GOOD at Goodwill Do you want to make a difference in your community while earning a paycheck? Would you like to help your community and environment every day that you come to work? Looking for a job that provides meaning as well as personal and professional development? Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio. We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs. We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement. Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. We prefer to promote from within. Your growth and advancement is our priority. Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more . Change Lives. Make a Difference. Discover Purpose. Apply today at WorkforGoodSA.org . Qualifications POSITION SUMMARY The DGR Training Specialist will report to and work in conjunction with the DGR Training and Optimization Manager to design, develop, coordinate, and deliver highly engaging, performance-based, learner-centric training and coaching solutions to enhance DGR team member capabilities needed to achieve DGR and personal goals.

Requirements

Two years’ expert training facilitation and solid instructional design experience required.
Three years’ experience, team building and coaching to improve performance and two year’s retail, logistics, warehouse and/or safety experience strongly preferred.
Bachelor’s Degree in education, business, marketing, merchandising or related field.
Minimum four years work experience may be considered in lieu of degree.
Excellent written and verbal communication skills with ability to effectively collaborate with multiple business units and all levels of the organization to assess needs, develop and deliver training as promised.
Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint, and Excel) required.
Must be able to meet the physical requirements of the position.
For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Nice To Haves

Skills in E-Learning Authoring Tools, SharePoint, Yammer, SnagIt, Brainshark and Learning Management Systems strongly preferred.
Bilingual (Spanish) Preferred

Responsibilities

Builds and maintains strong relationships with all departments/stores to determine needs and to give and receive feedback and coaching.
Keep learning materials up to date based on business data, trends and updates to operational processes.
Creates blended learning solutions for technical and soft-skills.
Writes/builds training materials including outlines, job-aids, work instructions, classroom materials, on-the-job training guides, e-learning modules, posters, hand-outs, infographics, videos, quizzes and worksheets.
Facilitates leadership and operational training via a group setting, virtual webinar/teleconference as well as one-on-one.
Collaborates with DGR leadership to enhance, train and maintain high standards of in-store customer experience, utilizing customer service satisfaction survey process and mystery shop evaluation process.
Evaluates the effectiveness of training by assessing learning and application of learning to job performance as measured against business goals and objectives.
Measures progress and effectiveness of training through capturing feedback and gathering data through observation and testing.
Prepares comprehensive analysis and reports of data and identifies recommendations to improve.