Specialist, Deployment - Resource Management

Baker Tilly•Chicago, IL

6d•$50,780 - $96,290

About The Position

The Deployment Specialist executes all team-related deployment responsibilities, including resource scheduling and data maintenance within resource management tools and systems. Deployment Specialists assist Deployment Managers with the preparation and compilation of weekly, monthly, and ad hoc resource management reporting.

Requirements

Bachelor’s degree from an accredited college or university
Two (2)+ years of related experience; professional services experience preferred
Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
Provides exceptional internal client service, professional demeanor and handles confidential matters with discretion, adapts and takes initiative, strong project management, organizational and analytical skills
Eligibility to work in the U.S. without sponsorship preferred

Responsibilities

Staffing and Resource Allocation: Facilitate the scheduling process of team members across all levels in a timely manner based on timing, travel, levels, skills, and other necessary requirements, while balancing capacity with open needs and proposing solutions to maximize utilization and drive profitability.
Work with Deployment Managers to facilitate the resource allocation process across all team member levels, including utilization of relevant Complementary Workforce personnel such as BT Pie and collaboration with Deployment Managers across different business units to ensure the optimal allocation and cross-utilization of resources.
Identify potential resource allocation conflicts and resolve them with appropriate solutions, escalating any complex circumstances to respective Deployment Managers, when needed.
Partners with Deployment Managers as they receive questions from team members regarding resource management matters, including individual and team utilization, engagement scheduling, project leverage, team member availability, etc.
Develop an understanding of the skills, experiences, and career goals of professional staff to enable optimal client assignments.
Assist Deployment Managers in preparing content related to the latest project pipeline of in-flight, sold, and upcoming projects, ahead of Weekly SL RM calls and Internal SL RM Connects.
Participate in Weekly SL RM Calls, listening closely, taking detailed notes with action items, and managing follow-up action items related to scheduling system maintenance.
Participate in Internal SL RM Connects, listening closely, taking detailed notes with action items, and managing follow-up action items related to scheduling system maintenance.
Reporting and Insights: Regularly manage and update staff data within relevant systems, focusing on tactical adjustments to maintain accurate schedules and utilization of team members.
Generate and analyze Resource Management reports, including availability reports, billable hour forecasts, and actual vs. scheduled variance data.
Utilization Management: Use scheduling tools to forecast hours, track utilization, and monitor overall headcount, chargeable hours, overtime, and travel to ensure work is fairly distributed.
Identify utilization concerns or shortfalls of team members within assigned service lines by flagging variances from reports and handling any ad hoc administrative responsibilities, escalating issues to Deployment Managers.
Collaborate with Delivery Managers and team members to understand discrepancies between scheduled time and actual time billed.
Work with Deployment Managers to escalate utilization variance to People Managers if a team member fails to provide rationale for their variance
Training and Development: Learn and develop from direct on-the-job coaching and mentoring by Deployment Managers and participate in firmwide learning and development programs.
Develop an understanding of how resource allocation decisions impact the economic aspects, (i.e., profitability and financial reporting) of the professionals assigned, while also grasping how business concepts like bill rates, leverage, and realization interact with and support overall business success.
Provide system training for team members across all staff levels, including training on key Resource Management systems for new hires and introduction of new system / technology for existing team members.
Business Relationship Building and Communication: Utilize entrepreneurial skills to network and build strong relationships internally with team members within Resource Management, as well as team members across all levels in the business.
Other: Escalate day-to-day Resource Management issues / questions to their respective Deployment Managers.
Collaborate with Deployment Managers and other teams such as Talent Management, Talent Attraction, Learning & Development, and Operations to plan for and address flexible work arrangements, performance management, and workforce planning.
Serve as an informal Resource Management buddy for new hires, helping their transition and providing Resource Management-related support during their onboarding.
Assist in ad hoc internal Resource Management projects.