Specialist, Dealer Support

Masco Corporation•Vista, CA

1d•$26 - $41

About The Position

We are hiring a Specialist, Dealer Support to join our Order Fulfillment team! DISCOVER Watkins Wellness is seeking a highly skilled Dealer Support Specialist to manage a high‑value portfolio of dealer accounts and serve as the primary point of contact for a designated brand and/or dealer group. In this role, you will oversee the lifecycle of dealer orders from placement through production, financing, and shipment — ensuring accuracy, compliance, and an exceptional partner experience. This position manages a book of business exceeding $40M annually, requiring strong expertise in order management, logistics, financial coordination, and relationship building. You’ll also support the broader Dealer Support team through training, mentoring, and operational problem solving. If you excel at operational precision, enjoy navigating complex order workflows, and thrive on building trusted relationships with partners, this role offers an opportunity to make a measurable impact. YOUR RIPPLE EFFECT Are you someone who brings order to complexity? Managing a $40M+ book of business, you ensure dealer orders are accurate, compliant, and fully prepared for smooth production. Do you thrive when coordinating production and logistics? Coordinating each step from production to shipment, you maximize load efficiency and partner across teams to solve unique shipping needs. Are you confident in financial coordination and sensitive communications? Securing financing for all outbound loads, you handle payment‑related conversations with clarity, professionalism, and care. Do you bring a quality‑first mindset? Through detailed auditing and daily oversight of the Customer Ordering Portal, you maintain the data accuracy required for reliable order flow. Do you enjoy supporting others and improving processes? By building productive dealer relationships and providing training and operational backup to the team, you help elevate overall performance and consistency. WHAT YOU BRING Bachelor’s degree in business administration or related field preferred Minimum 5 years of account management experience, including managing a large book of business ($40M+) with average order values of $75,000 to $150,000 Proven success as an Account Manager or similar role with end‑to-end ownership of customer portfolios Proficiency working within ERP order‑management systems; Navision or Oracle preferred Strong proficiency in MS Office applications and excellent data‑entry accuracy Effective communication skills with the ability to build trust through clear, professional customer support High attention to detail and the ability to independently manage complexity in a fast‑paced environment WHAT YOU’LL GET At Watkins Wellness, we believe everyone should ‘Feel good. Live well.’ We offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers, and community. Our employees are eligible to receive exceptional health and wellness benefits, paid time off, company bonus, profit sharing, 401k match, education assistance, and much more. We are proud of the people we are and the products we make — products that make a difference to the health and well-being of others. We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven). Physical Requirements: The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception. The noise level in the work environment is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Hiring Range: $26.25 - $41.14 Many factors affect actual compensation including but not limited to experience, education, skills, and geographic location Company: Watkins Wellness Shift 1 (United States of America) Full time Watkins (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-Verify Right to Work Poster: English & Spanish Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath and shower fixtures; Kichler® decorative and outdoor lighting and HotSpring® spas, to name a few. At Masco, we believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create returns for our shareholders and improve the world around us. We believe a strong, supportive presence in the communities where we live, work and do business is vital. We partner with organizations that are as driven as we are to support the growth of our communities, encourage and enable equity and provide safe, affordable housing for all families.

Requirements

Bachelor’s degree in business administration or related field preferred
Minimum 5 years of account management experience, including managing a large book of business ($40M+) with average order values of $75,000 to $150,000
Proven success as an Account Manager or similar role with end‑to-end ownership of customer portfolios
Proficiency working within ERP order‑management systems; Navision or Oracle preferred
Strong proficiency in MS Office applications and excellent data‑entry accuracy
Effective communication skills with the ability to build trust through clear, professional customer support
High attention to detail and the ability to independently manage complexity in a fast‑paced environment