Specialist, DC Operations Service Delivery (Rahway, NJ)

Merck & Co. • Rahway, NJ

281d • $85,600 - $134,800 • Onsite

About The Position

The Specialist, DC Ops Service Delivery position will be able to execute activities of Data Center Operations and provide as-needed on-site support for regionally located computer rooms. They will ensure all requests and incident tasks are handled according to standard operating procedures, work instructions, and policies. Responsible for all DC related aspects of the our Company Infrastructure Management Lifecycle for hosted equipment including planning, coordination, installation, and decommission. Responsible for improving the overall operation ensuring that work activities are completed within SLA parameters with a high degree of quality. Coordinates onsite activities with visitors, vendors, and other technicians as required.

Requirements

• Understanding of enterprise critical data center facilities and their mechanical and electrical requirements.
• Creating status reports for mgmt. on projects/incidents.
• Deep understanding of data center, IT and network standards and policies.
• Ability to adapt to changing technology environments.
• Ability to oversee data center projects and develop and improve processes.
• Experience with tools: Sunbird DCIM, ServiceNow, SharePoint, Visio, PowerPoint.
• ITIL, Project Mgmt., DC, Network, or Server technical certifications would be desirable.

Nice To Haves

• Minimum of 5 years of technical support in a data center/command center environment preferred.
• Specialty Certificates in data center operations, systems, planning, cabling, and/or network preferred.

Responsibilities

• Strong understanding of structured cabling systems, network and connectivity standards and hardware installation.
• Excellent problem-solving skills, trouble shooting, analytical skills, project/task management skills are required.
• Must be a key contributor to the success of technical solutions.
• Must have the ability to constantly learn while operating in a complex and dynamic operations environment.
• Capacity and demand planning for the data center.
• Technical capacity and capability analysis for data center and local computer rooms.
• Must demonstrate strong interpersonal and communication skills with high personal integrity, credibility, and energy.
• As applicable, develop staff and maintain effective relationships with vendors.

Benefits

• Bonus eligibility
• Long term incentive if applicable
• Health care and other insurance benefits (for employee and family)
• Retirement benefits
• Paid holidays
• Vacation
• Sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: High school or GED