Specialist, Data Operations

Cotality • Statesboro, GA

5d

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: Position Overview: CoreLogic is looking for a qualified and motivated individual to join our team as a Specialist, Data Operations, which will be primarily focused on communicating with our title insurance and settlement service provider network via phone and email to setup and verify rates, fees and other company information we have listed. We provide the most current, accurate and reliable closing cost data in the industry, as well as innovative technologies that dramatically improve productivity to mortgage lenders, real estate professionals and consumers to save them time and money on residential real estate transactions. Through our network of thousands of real estate service providers, we maintain the most comprehensive database of up-to-date closing costs, including recording fees & transfer taxes, for all residential properties in America. This valuable data is delivered quickly and efficiently to clients via ClosingCorp’s innovative technologies, which include, SmartFees, ClosingCorp Order Management and DART℠.

Requirements

• Must have an Associate degree or College degree
• 2+ years of experience in an applicable customer support role required, or relevant education in lieu of experience.
• Great phone presence (personable, energetic, helpful, knowledgeable, confident and assured)
• Comfortable making proactive outbound phone calls and sending proactive emails to existing customers
• Experience with Microsoft Office products such as Word, Excel and Outlook
• SalesForce.com experience a plus
• Strong written and verbal communication skills (both speaking and listening)
• Attention to detail and accuracy in work product and exudes pride in high quality work
• Ability to work effectively within a team environment and with service providers across the nation
• Ability to handle and meet deadlines while completing tasks in a timely manner
• Can responsibly meet attendance schedule with dependability and consistency
• Self-motivated, meticulous, flexible, ability to adapt, and a team player

Nice To Haves

• Residential mortgage lending, appraisal, real estate, title or escrow experience and familiarity with RESPA, TILA and the home loan process preferred

Responsibilities

• Support incoming phone calls and/or emails from service providers about their account within the SmartFees provider network, our partner relationships, and more.
• Respond promptly to service provider phone calls and electronic inquiries
• Work with providers on updating and maintaining their rate and fee information within our systems by team SLAs.
• Effectively use the Rate Management Engine (RME), Order Management system and Salesforce
• Interact with Support Team to collect utilization reports to make decisions and take necessary action
• Supply feedback on service provider experience to management
• Resolve escalated issues quickly and efficiently
• Participate in regular meetings
• Complete other duties as assigned

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree