Specialist, Customer Service
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About The Position
The Specialist, Customer Service position at GENESIS Health System is a full-time role focused on addressing the needs of customers within the retail store environment. This position is crucial for ensuring that customers receive the necessary support regarding their equipment needs and insurance coverage. The specialist will perform intake duties, verifying all required information to facilitate the setup of new accounts and the accurate entry of charges in accordance with agency policies and procedures. Additionally, the role involves assisting in the ordering of inventory and educating customers on the proper and safe usage of equipment, which is essential for their health and safety. In this role, the specialist will also contribute to budget management, conduct inventory counts, and participate in quality improvement activities. The position does not involve supervisory responsibilities, meaning the specialist will not be required to provide guidance or direction to others. However, the role does require moderate responsibility for material resources, which may include operating budgets and specialized equipment. The specialist will interact with a variety of stakeholders, including co-workers, health system employees, the general public, physicians, and insurance companies, necessitating strong interpersonal skills and the ability to handle moderately complex problem situations. Working conditions may involve limited exposure to moderately adverse environmental conditions, with some health and safety risks present. The position may require the use of safety equipment and precautions, and there is a potential exposure to blood-borne pathogens, although this is limited to 10% or less of the workday. The schedule for this position is full-time, with working hours from 8:30 AM to 5:00 PM, Monday through Friday.
