Specialist, Customer Operations

Eugia US LLC•East Windsor Township, NJ

9d•$30 - $35•Onsite

About The Position

The Customer Operations Specialist at Eugia US will play a key role in supporting the commercial organization by managing critical customer service functions and operational reporting. This individual will be a point of contact for internal and external stakeholders and will be instrumental in ensuring timely and accurate support related to order processing, reporting, and customer communication. This role is based onsite in East Windsor, New Jersey.

Requirements

Advanced proficiency in Microsoft Excel; strong working knowledge of other Microsoft Office applications
Excellent verbal and written communication skills
Exceptional attention to detail and accuracy in a fast-paced environment
Strong organizational and time management skills with the ability to handle multiple tasks simultaneously
Demonstrated patience, professionalism, and resilience when resolving complex or sensitive customer issues
Ability to collaborate effectively with internal departments and external customers
Quick learner with a proactive and adaptable approach to new systems and processes
Minimum of 3 years’ experience in a customer service or operations-related role; pharmaceutical industry experience strongly preferred

Nice To Haves

Bachelor’s degree preferred, but not required

Responsibilities

Perform all core Customer Service functions, including but not limited to:
EDI And manual order entry
Order allocation and inventory coordination
Responding to phone and email inquiries
Investigating Advanced Ship Notice (ASN) or Electronic Data Interchange (EDI) discrepancies and working with internal teams to resolve issues
Coordinate with Supply Chain and Distribution teams on product availability and shipment timelines
Generate and distribute daily sales, inventory, and backorder reports for senior leadership
Manage product allocations, including short-dated and backordered products, and facilitate approvals for drop-ship requests
Handle customer claims related to overages, shortages, returns, and related issues
This is not an exhaustive list of all responsibilities, duties, skills, efforts, or requirements associated with the role. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned with or without notice.

Benefits

Medical Insurance: Choice of four Horizon Blue Cross Blue Shield of New Jersey plans — PPO, EPO, HDHP, and OMNIA. Premiums and coverage vary by plan.
Prescription Coverage: Included with medical insurance; tiered copays based on medication type.
Dental Insurance: Choice of three plans - DHMO, Core PPO, or Buy Up PPO plans.
Vision Insurance: Choice of two plans - Base and Buy Up options.
Life and AD&D Insurance: Company-paid Basic Life and AD&D (1x annual salary up to a specified maximum), with optional Supplemental coverage.
Disability Insurance: Voluntary Short-Term Disability (employee-paid); Long-Term Disability is company-paid.
Flexible Spending Accounts (FSAs): Available for health care and dependent care expenses.
Health Savings Account (HSA): Offered with HDHP enrollment; employee-funded.
Voluntary Benefits: Identity Theft Protection, Critical Illness Insurance, Accident Insurance, and Legal Insurance (all employee-paid).
Employee Assistance Program (EAP): Confidential support services at no cost.
401(k) Retirement Plan: Pre-tax and Roth contribution options available, with company match; vesting applies.
Paid Time Off: Includes vacation, PTO, and company holidays (varies by role and tenure).
Employee Referral Program: $1,000 bonus for each qualified hire you refer.