Specialist - Customer Onboarding

NASDAQ Omx Group • New York City, NY

376d • $78,600 - $130,900

About The Position

As a Technical Onboarding Specialist, you will be responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). In this role, you will manage the customers and internal stakeholders and perform hands-on technical integration & data testing to onboard customers. You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with the global impact we create.

Requirements

• In-depth expertise in Capital markets, UNIX & Customer Management.
• At least three years of experience in the Capital Markets domain with exposure to multiple products like Equities, Future, Options, etc.
• At least three years of experience working on Unix / Linux commands from basic to advanced.
• Understanding of OTC markets like Forex, Fixed Income etc.
• Understanding of trading protocols like FIX, Omnet etc.
• Prior experience working on version control tools like GIT.
• Understanding of regular expressions.
• Ability to communicate clearly and professionally at all levels.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Outstanding customer management & negotiation skills.

Responsibilities

• Effectively conduct regular meetings with customers from post-sales to go live.
• Establish strong relationships with key stakeholders to ensure customer satisfaction and retention.
• Prepare and deliver tailored project plans to the customers.
• Comprehend and explain the Nasdaq Data Specifications to the customer.
• Understanding client requirements and drafting change requests to best suit their needs.
• Assist customers in data mapping and exchange specific queries.
• Perform data quality tests on customer data and work closely with the customer to resolve issues.
• Set up the application configurations as per the customer requirements and data quality.
• Preparation of customer sign-off document and go-live activities at the end of the UAT testing.
• Implement changes as per the change request document and perform necessary testing to ensure the changes are working as expected.
• Work closely with functional analyst, sales, support & development teams to ensure smooth onboarding for all the new clients.
• Work closely with customer and functional analysts on requirement gathering, analysis and drafting of change request documents.
• Provide weekly project status reports to internal and external stakeholders.

Benefits

• 401(k) program with 6% employer match
• Employee Stock Purchase Program with 15% discount
• Student loan repayment program up to $10k
• Company paid life and disability plans
• Generous paid time off
• Comprehensive medical, dental and vision coverage
• Health spending account with employer contribution
• Paid flex days to support mental wellbeing
• Gym membership discounts
• Hybrid home/office schedule (for most positions)
• Paid parental leave
• Fertility benefits
• Paid bereavement leave
• Company gift matching program
• Employee resource groups
• Paid volunteer days
• Education Assistance Program
• Robust job skills training and Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 1,001-5,000 employees