Specialist - Customer Onboarding

AmerisourceBergen

298d • $56,500 - $83,270

About The Position

Under general direction of the Manager of Customer Implementation, the Customer Onboarding Specialist will have direct ownership of the customer onboarding process for identified customers. The Onboarding Specialist's primary focus is to ensure a positive customer experience during the onboarding process. By collecting actionable insights into customer behavior prior to contract execution, the Onboarding Specialist will be accountable for working with internal and external stakeholders to support each onboarding, reaffirming and/or redefining the process while aligning with and supporting Cencora initiatives.

Requirements

• Experience in project management, business administration, or similar vocations obtained through a four-year degree or equivalent experience.
• A minimum of three years of relevant experience.
• Demonstrated ability to manage projects independently with minimal oversight.
• Experience with Smartsheet or other project management software.
• Experience with startup or supporting new product implementations from alpha to commercialization.
• Ability to build strong customer relationships and a commitment to customer service excellence.
• Minimum CAPM certification required; PMP preferred.
• Proven strong project management skills with a focus on customer engagement.
• Ability to influence and collaborate with various internal groups.
• Excellent analytical, problem-solving, and time management skills.
• Strong written and verbal communication skills.
• Proficient with Microsoft applications, especially Word, Access, Excel, and PowerPoint.

Nice To Haves

• Demonstrated ability to build and interpret reports and graph/statistics.
• High energy, positive attitude, team player.

Responsibilities

• Manage customer implementation projects within the Global Products and Solutions portfolio.
• Ensure project milestones are met from contract execution to the post-go-live phase.
• Collaborate cross-functionally to streamline implementation processes.
• Conduct planning and training sessions, and provide technical and post-go-live support.
• Support the planning and execution of customer implementation and transition readiness activities.
• Lead the process to ensure a smooth transition from sales to implementation to 'go live'.
• Establish and develop successful customer relationships.
• Liaise with Sales to obtain documentation required for new customer implementation.
• Facilitate new customer implementations through cross-functional collaboration.
• Establish and manage comprehensive project timelines.
• Utilize systematic methodologies to capture and document customer requirements.
• Communicate project status updates to stakeholders via the Implementation Dashboard.
• Manage, track, and escalate key project milestones and deliverables.
• Resolve issues in collaboration with diverse teams.
• Conduct post-implementation reviews to analyze outcomes and implement process improvements.
• Identify opportunities for enhancing the implementation process.

Benefits

• Medical, dental, and vision care.
• Backup dependent care.
• Adoption assistance.
• Infertility coverage.
• Family building support.
• Behavioral health solutions.
• Paid parental leave.
• Paid caregiver leave.
• Training programs and professional development resources.
• Opportunities to participate in mentorship programs and employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree