Specialist, Customer Development - Non-Commercial Sales

Gordon Food Service•Charleston, NC

2d•Hybrid

About The Position

Provides business-consulting services to strengthen customer relationships and grow profitable sales. Represents Gordon Food Service products and services for assigned territory and accounts, seeking growth opportunities with existing customers and onboarding new customers to Gordon Food Service. Manages customer business relationships to include accounts receivable, credits, lost business, growth, deployment of resources, and average order size/profitability.

Requirements

High School Diploma (or equivalent) plus 0-2 years full-time related work experience, preferably in food service or working experience as an Independent Food Service Sales Associate at Gordon Food Service.
Valid State Driver’s License required (and safe driving record)
This position requires customer interaction using comprehensive communication skills and the ability to express self verbally.
Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices.
Works effectively in teams and display integrity and honesty to participate and contribute to branch team efforts.
Must be goal driven, have good organizational and administration skills with strong attention to detail and ability to follow-up in order to self manage and develop discipline.
Must be flexible and coachable.
Must be able to meet and exceed sales performance goals and execute good time and territory management.

Nice To Haves

Bachelor’s Degree preferred
Culinary certification a plus

Responsibilities

Effectively express and service the Gordon Food Service story.
Travels through assigned territory to call on existing and prospective customers to maintain, seek growth opportunities, and increase profitable sales volume.
Manage customer business relationship including credits, lost business, growth, deployment of Gordon Food Service resources, and average order size/profitability.
Utilize and apply customer profitability and pricing models to negotiate customer agreements.
Coordinate the demonstration and presentation of products and discuss applications, using samples or marketing materials emphasizing features based on price or value to customer business operations.
Create and deliver business plan based on customer needs, goals, and objectives.
Direct and deliver consultative services such as GPO Maximation, menu engineering, wait staff and HAACP training.
Consult with customers and network resources to fulfill operations and profitability needs.
Conduct CDS personal results analysis and planning at customer level.
Receive, discuss, and or verify order information with customers using appropriate method on a monthly basis to include customer credits to identify and establish sales performance goals.
Establish credit terms via established parameters and manage the collection of receivables using multiple methods to include electronic, mail and personal pickup of payments.
Identify competition, customer purchasing patterns, perform customer sales history analysis, and observe and gather data to determine the needs of customer operations.
Endorse and promotes NextGen and other technical solutions.
Develop and oversee customer segment shows and participate in customer events.
Collaborates with brokers to establish GFS products.
Performs other duties as assigned.