Specialist - Customer Assistance

ConEdison • Spring Valley, NY

1d

About The Position

With limited guidance from the Manager of Customer Accounting, the Senior
Specialist will support the Customer Accounting and Customer Assistance
departments and act as liaison and subject matter expert for major initiatives
and functions for Customer Care and Billing (CC&B) implementation and system
upgrades. The Senior Specialist will ensure consistency of processes within the
section and innovate when appropriate to achieve departmental objectives within
established cost constraints. Will perform special assignments as directed by
the Manager, Director, and Vice President. Ensuring communication of and
compliance with Customer Service procedures is one of the important tasks of
this position. The Specialist will be interfacing with customers and other
departments about requests and concerns.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland
Utilities (O&R), and Consolidated Edison Transmission (CET) employees are
required to follow health, safety, and environmental policies, EEO, Standards of
Business Conduct, and all other applicable company policy and procedures. We all
share a responsibility to advance the company’s mission by excelling at our
three corporate priorities – safety of our people and the public, operational
excellence in all that we do, and ensuring the best possible customer
experience.

Benefits

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees