Specialist Crowd Control Gaming-On Call (Harrah's Atlantic City)
About The Position
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Responsible for all security related functions at assigned areas. Responsible for ensuring guest safety through surveying and watching the crowd at all times. Works to prevent and resolve altercations among guests. Stops all inappropriate behavior immediately in a professional manner. Responsible for checking guests' identification to ensure they are age appropriate. Enforces capacity regulations. Familiarizes themselves with VIP guests and ensures that only VIP guests enter VIP areas. Maintains control by circulating through the crowd throughout shift. Maintains constant vigilance to ensure the safety of patrons, employees and company property. Responsible for accurate reporting and completing Incident Reports and/or other reports as necessary. Enforces company security/safety regulations. Transfers money and chips from Booth to Main Cage and Main Cash Bank. Performs all security/safety related duties. Represents company and its property to ensure all Casino regulations are adhered to at all times.
Requirements
- High School Diploma preferred
- Previous experience in night club security preferred; public relations or casino security experience desirable
- CPR or AED certified or ability to obtain certification required
- Controlled Force/Handcuffing certified or willing to complete certification
- Excellent interpersonal and communication skills
- Physically able to stand and walk for long periods of time
- Ability to work in a noisy, smoke-filled environment
- Valid NJ Driver's License preferred
Responsibilities
- Demonstrates superior customer service skills
- Maintains an upbeat and positive attitude
- Creates an atmosphere of luck and celebrates guest's wins
- Provides fast, flawless service
- Promotes Total Rewards programs and card membership
- Responsible for all security related functions at assigned areas
- Ensuring guest safety through surveying and watching the crowd
- Works to prevent and resolve altercations among guests
- Stops all inappropriate behavior immediately in a professional manner
- Responsible for checking guests' identification to ensure they are age appropriate
- Enforces capacity regulations
- Familiarizes themselves with VIP guests and ensures that only VIP guests enter VIP areas
- Maintains control by circulating through the crowd throughout shift
- Maintains constant vigilance to ensure the safety of patrons, employees and company property
- Responsible for accurate reporting and completing Incident Reports and/or other reports as necessary
- Enforces company security/safety regulations
- Transfers money and chips from Booth to Main Cage and Main Cash Bank
- Performs all security/safety related duties
- Represents company and its property to ensure all Casino regulations are adhered to at all times
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What This Job Offers
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
