Specialist, CRM Data Integration

Ford • Dearborn, MI

18h

About The Position

Assist in the discovery and completion of Privacy Impact Assessments (PIA). Performance Monitoring Assistance: Assist in monitoring the performance of CRM integrations and data flows, identifying potential issues and reporting on key metrics. Established and active employee resource groups CRM Integration Experience: Practical experience (3+ years) in a CRM integration, support, or related technical role, preferably within a large organization. Requirements Understanding: Ability to understand and interpret business and technical requirements for CRM systems and integrations. CRM Technology Familiarity: Strong working knowledge of enterprise CRM platforms, particularly Salesforce Marketing Cloud and a foundational understanding of Salesforce Data Cloud (CDP) capabilities. Data Concepts: Basic understanding of data management principles, data mapping, and data flow within integrated systems. Legal & Privacy Awareness: Awareness of data privacy regulations (e.g., GDPR, CCPA) and a willingness to learn and apply compliance requirements in technical solutions. Integration Basics: Familiarity with integration concepts, such as APIs, data exchange formats (e.g., JSON, XML), and basic troubleshooting of system connections. Project Management Software Proficiency: Proficiency with common project management tools (e.g., Jira, Asana, Microsoft Project) for task tracking and collaboration. Agile Methodologies: Working knowledge and practical experience operating within Agile frameworks (e.g., Scrum, Kanban). Strong Collaboration & Communication Skills: Ability to work effectively in a team environment, communicate technical information clearly, and build collaborative relationships. Problem-Solving Skills: Strong analytical and problem-solving skills, with an ability to identify and resolve integration-related issues. Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a related field. Relevant Salesforce certifications (e.g., Salesforce Certified Administrator, Marketing Cloud Email Specialist, or Platform App Builder). Experience with specific integration platforms or middleware. Automotive Industry Familiarity: Familiarity with the automotive industry or complex consumer-facing businesses is a plus.

Requirements

• Practical experience (3+ years) in a CRM integration, support, or related technical role, preferably within a large organization
• Ability to understand and interpret business and technical requirements for CRM systems and integrations
• Strong working knowledge of enterprise CRM platforms, particularly Salesforce Marketing Cloud and a foundational understanding of Salesforce Data Cloud (CDP) capabilities
• Basic understanding of data management principles, data mapping, and data flow within integrated systems
• Awareness of data privacy regulations (e.g., GDPR, CCPA) and a willingness to learn and apply compliance requirements in technical solutions
• Familiarity with integration concepts, such as APIs, data exchange formats (e.g., JSON, XML), and basic troubleshooting of system connections
• Proficiency with common project management tools (e.g., Jira, Asana, Microsoft Project) for task tracking and collaboration
• Working knowledge and practical experience operating within Agile frameworks (e.g., Scrum, Kanban)
• Ability to work effectively in a team environment, communicate technical information clearly, and build collaborative relationships
• Strong analytical and problem-solving skills, with an ability to identify and resolve integration-related issues
• Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a related field

Nice To Haves

• Relevant Salesforce certifications (e.g., Salesforce Certified Administrator, Marketing Cloud Email Specialist, or Platform App Builder)
• Experience with specific integration platforms or middleware
• Automotive Industry Familiarity: Familiarity with the automotive industry or complex consumer-facing businesses is a plus

Responsibilities

• Assist in the discovery and completion of Privacy Impact Assessments (PIA)
• Assist in monitoring the performance of CRM integrations and data flows, identifying potential issues and reporting on key metrics

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees