Specialist Cricket Indirect Sales

AT&T•Paramus, NJ

21d•Remote

About The Position

This is a field position and will cover the Boroughs of New York City. There is No Relocation assistance. This position is considered remote, only within market. Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available. Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future – you’ll create it. What you’ll do: As a Specialist Cricket Indirect Sales associate, you will be responsible for supporting all aspects of the local dealer sales and operations channel within an assigned market.

Requirements

Valid driver's license with satisfactory driving record
Current auto insurance
Reliable vehicle per transportation needs of market
2 to 5 years indirect channel management, customer facing, sales experience
Excellent negotiating skills to achieving sales goals
Analyzing sales trends, and operations management
A mid-level sales representative with intermediate knowledge of sales principles, practices, products, and services.
Manages small to mid-size sales with direct on-going supervision.
Responsible for a small to moderate quota or territory.
Utilizes company policies and exercises judgment to resolve customer issues or identify opportunities.

Nice To Haves

2 years sales management experience preferred
Bilingual, Spanish/English is a plus for the role.

Responsibilities

Visits Authorized Retailer stores to ensure that customers are receiving an optimal customer experience and thorough information about their Cricket Wireless purchase.
Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience and ensure the brand is represented by the highest standards of integrity, ethical conduct, and fair dealing.
Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.
Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.
Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.
Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate.
Validates that Authorized Retailer merchandising is displayed according to plan.
Delivers training on Crickets systems, products, services, promotions, and compliance issues that relate to the Authorized Retailers ability to properly sell Crickets products and services.
Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners.
Researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone