Specialist, Credit Customer Care

Sysco

98d • $16 - $25

About The Position

The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives. Specialists are responsible to answer customer inquiries and/or resolve issues. When necessary escalate tasks to the relevant party. The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.

Requirements

• Associate degree required or equivalent combinations of experience and education in lieu of degree required.
• 2-4 years’ experience in customer facing support center.
• Demonstrates strong communication and oral skills; effectively communicate with internal/external customers.
• Demonstrates the ability to work across functions.
• Analyzing past due accounts and applying directive/parameters provided to make a decision.
• Proficiency with Microsoft Office and specialized accounting / finance software systems (e.g., Cora/Salesforce).

Responsibilities

• Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.
• Collect payment information and validate past performance history for trade customers.
• Update customer’s log in the system.
• Disposition calls after completion of the call, capturing reason for call.
• Always focus on the customer first model, providing feedback on the process.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees