Specialist, Continuous Improvement - Remote

Belnick, LLC•Canton, GA

3d•Remote

About The Position

Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace; we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion our employees' individual capabilities and the team's collective power and extend that commitment to our surrounding families and communities. About the Role: We are seeking a Continuous Improvement (CI) Specialist to support our mission of delivering top-tier product quality and customer satisfaction. Working directly with the Continuous Improvement Coordinator, you will be on the front lines of reputation management, data collection, and process refinement.

Requirements

Exceptional written and verbal English skills; ability to remain professional and upbeat in all interactions.
Ability to resolve moderate customer issues independently while knowing when to escalate complex cases to the Coordinator.
Functional experience with Microsoft Office (Excel, Word, Outlook).
A self-starter who is comfortable working from home and learning new software systems quickly.
A team-player mindset with the ability to work cross-functionally with Marketing, Product, and Content teams.
One to three years of experience in customer experience, administrative support, or a quality-focused role. A combination of education and internships/work experience will be considered.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Familiarity with Salesforce or Monday.com is a significant plus.

Responsibilities

Execute daily monitoring of online reviews and customer questions across multiple channels, ensuring responses are handled within established KPIs.
Address customer concerns with empathy and professionalism, aiming to flip negative experiences into positive brand sentiment.
Maintain precise records of all customer outreach and feedback trends in the company database.
Support the Product Improvement and Sustainability Taskforce by updating project statuses in Monday.com and ensuring administrative tasks are completed on schedule.
Assist the Coordinator in identifying recurring product issues by categorizing defect data and review themes found within retailer portals and data.
Manage the logistics of product sampling programs, including shipping coordination to reviewers and initial data entry of participant feedback.
Help generate routine reports on CSAT (Customer Satisfaction Score) and product performance for review by leadership.
Monitor competitor reviews and general market trends to provide the team with fresh insights.