About the position
Whirlpool is currently seeking qualified candidates for a Customer Solutions Specialist. This is an onsite role at our Mount Pleasant, WI location. This is a mid-level Order to Cash Customer Solutions position requiring cross-functional collaboration and a continuous improvement mindset to ensure effective order processing, shipments and payments.
Responsibilities
- Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern.
- Respond to all email, phone and customer requests while making informed decisions to satisfy our trade partner requests.
- Identify areas of improvement within processes and collaborate for a solution.
- Ensure a high level of professionalism and customer service at all times.
- Assist with escalated calls or emails with Representatives and share teachable moments.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Broad product and technical knowledge of product offerings.
- Resolve basic escalated trade partner requests and challenges. Responsible for keeping all stakeholders informed until resolution.
- Perform other duties/responsibilities as assigned by the department manager.
Requirements
- High school diploma or GED
- 3+ years of customer service experience
Nice-to-haves
- Strong communication skills, both verbal and written; ability to connect with others and display empathy with authority.
- Strong attention to detail, ability to multi-task and maintain a fast-paced environment.
- Microsoft Excel skills
Benefits
- Generous benefits package
- Whirlpool employee discount
- Fitness & educational reimbursement programs
- Kitchenettes
- Beautiful, recently renovated office space
- Free coffee
- Biking/walking trails
- Access to The Eddy - Early Childhood Center (depending upon availability - additional costs required)
- Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
- Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
- Sabbatical - Four weeks paid leave after every five years of service.
