Specialist, Consumer Care

Whirlpool • Mount Pleasant, WI

66d • Onsite

About The Position

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. Whirlpool is currently seeking qualified candidates for a Customer Solutions Specialist. This is an onsite role not remote at our Mount Pleasant, WI location. This is a mid-level Order to Cash Customer Solutions position requiring cross-functional collaboration and a continuous improvement mindset to ensure effective order processing, shipments and payments.

Requirements

• High school diploma or GED
• 3+ years of customer service experience

Nice To Haves

• Communication skills, both verbal and written; ability to connect with others and display empathy with authority
• Attention to detail, ability to multi task and maintain a face paced environment
• Microsoft Excel skills
• Proficient in Excel (macros and pivot tables)

Responsibilities

• Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern
• Respond to all email, phone and customer requests while making informed decisions to satisfy our trade partner requests
• Identify areas of improvement within processes and collaborate for a solution
• Ensure a high level of professionalism and customer service at all times
• Assist with escalated calls or emails with Representatives and share teachable moments
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Broad product and technical knowledge of product offerings
• Resolve basic escalated trade partner requests and challenges
• Responsible for keeping all stakeholders informed until resolution
• Perform other duties/responsibilities as assigned by the department manager

Benefits

• Generous benefits package
• Whirlpool employee discount
• fitness & educational reimbursement programs
• kitchenettes
• Beautiful, recently renovated office space
• free coffee
• biking/walking trails
• access to The Eddy - Early Childhood Center (depending upon availability - additional costs required)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED