Specialist, Community Health Initiatives

Alzheimer's Association® • Boston, MA

3d • $56,500 - $61,000 • Remote

About The Position

The Specialist will be primarily responsible for providing operational,
administrative, and logistical support, and customer service for Community and
Rural Health Initiatives including education, training and product support. This
role will require collaboration between internal and external audiences to
support operations and customer service for existing products while also
supporting the development of new resources.

Requirements

• Bachelor’s Degree preferred.
• 2-3 years of customer service experience.
• 2-3 years of project management experience.
• Bi-lingual in English and Spanish preferred.
• Demonstrated relevant experience to support teams and work in a fast paced environment and under deadlines.
• Excellent interpersonal, verbal and written communication skills and social competency.
• Ability to effectively collaborate and work in a team-based environment.
• Initiative to take responsibility for a project.
• Professional demeanor, organized, and reliable.
• Ambitious, a strong work ethic, and an earnest willingness to learn.
• Results driven attitude.
• Ability to excel in a high-energy, fast-paced environment.
• Ability to provide timely, consistent, and appropriate follow-up.
• Ability to remain professional and courteous with internal and external customers at all times.
• Ability to communicate effectively, orally and in writing, with various stakeholders.
• Ability to think strategically to determine long-term implications of decisions.
• Ability to analyze complex situations and propose solutions which support the Association’s mission and vision.
• Ability to learn and use project management and customer relationship management software to successfully complete tasks/priorities.
• Strong general computer skills including the ability to navigate various systems and resources, troubleshoot minor technology issues, and set up own work equipment.
• Strong organizational skills; ability to multitask and prioritize work.
• Self-starter manages work independently and is a skilled problem solver.
• Exceptional attention to detail.
• Excellent time management.
• Ability to work collaboratively on a team, developing relationships with internal and external customers.
• Ability to interact with diverse populations in a sensitive and respectful manner.
• Demonstrated experience with constituent/data management systems.
• Experience preparing expense reports, budget reports and other reports as requested.
• Proficiency in Microsoft Office environment, Google Apps and Excel.
• Prolonged sitting at a desk, working on a computer
• Ability and willingness to travel up to 5% (seasonal) by car and airplane
• Ability to occasionally lift 30lbs

Responsibilities

• Provide day‑to‑day operational and administrative support to the team implementing the Community Health Initiative activities across multiple states.
• Provide exceptional customer service to external stakeholders, including FQHCs, clinics, providers, health systems, and community partners participating in the initiative.
• Assist in the implementation of project plans, timelines, and deliverables to ensure timely and accurate execution.
• Support the team in data collection, tracking, and reporting related to workforce development, referral pathways, and community resource coordination.
• Assist with maintaining program dashboards, monitoring metrics, and preparing reports for leadership and external partners.
• Assist with purchasing, invoicing, contract processing, and budget tracking as needed.
• Other duties as assigned

Benefits

• Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing.
• They are also eligible for our gold standard 401(k) retirement plan.
• Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees