SPECIALIST, CLUB MEMBER SERVICES

Los Angeles Rams • Agoura Hills, CA

391d • $66,600 - $69,000 • Remote

About The Position

The Specialist, Club Member Services role at the Los Angeles Rams focuses on providing exceptional year-round experiences for Club Season Ticket Members. This position emphasizes proactive relationship building, utilizing CRM tools and member data to enhance engagement, loyalty, and satisfaction. The ideal candidate will be a self-starter with strong communication skills and a background in customer service or sales, responsible for managing a defined group of members and ensuring their needs are met during gamedays and events.

Requirements

• Four-year college degree or graduate degree
• A minimum of two years of experience in premium service or sales, or similar role
• Proven ability to meet deadlines and quotas
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and online survey tools
• Experience using Archtics ticketing system and Microsoft/Salesforce CRM
• Familiarity with social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn)

Nice To Haves

• Dynamic, outgoing, self-motivated individual with outstanding communication skills
• High level of interpersonal skills to handle sensitive situations
• Passion for working in the NFL and interacting with fans
• Positive and resilient team-centric attitude
• Collaborative culture builder that works well with a diverse team
• Strong critical thinking, problem solving, and conflict resolution skills
• Strategic thinker with attention to detail

Responsibilities

• Successfully meet retention goals by proactively offering benefits, fostering Member loyalty, and creating lifelong memories
• Manage client touchpoint plan which includes phone calls, emails, text, Facebook discussions, in-stadium seat visits, and interactions at special events
• Proactively communicate with Club Season Ticket Members, being an expert on all products, benefits, and services
• Assist during gamedays to ensure an exceptional experience for all ticketed guests, including ticket resolution and managing service standards in Club spaces
• Assist with Season Ticket Member events, including organizing the event, setup, check-in, and operations
• Work with the Sales team to ensure smooth account transition from sale completion to the Club Service team
• Accurately enter all touchpoints and client profile information in the CRM system for reporting and account relationship purposes
• Meet periodically with manager to provide updates on service activity, event recaps, touchpoint campaigns, and account management
• Assist with the creation of the client communication strategy and monitor all external communication channels for accurate and timely responses

Benefits

• Salary range of $66,600 - $69,000/yr.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree