Specialist, Clinical Application Support
About The Position
Tapestry 360 Health is a Federally Qualified Health Center (FQHC) committed to advancing health equity and improving the well-being of the diverse communities we serve across Chicago. We provide comprehensive, high-quality medical and behavioral health services-ensuring every person has access to care, regardless of circumstance. Our mission-driven environment combines compassion with innovation, offering employees a chance to contribute to meaningful impact while working in a supportive, collaborative setting. The Clinical Applications Specialist supports the technology that powers Tapestry 360 Health's mission to deliver high-quality, compassionate care. This role provides hands-on support for our electronic health record (EHR), practice management, and clinical applications. You'll work closely with clinical teams to ensure technology enhances-rather than hinders-patient care. This position is ideal for someone who enjoys problem-solving, improving systems, and supporting healthcare professionals in a dynamic, mission-driven environment.
Requirements
- Associate's or Bachelor's degree in Information Systems, Health Informatics, or related field preferred.
- At least two years of experience supporting healthcare or clinical applications (EHR, PMS, or related).
- Strong technical troubleshooting and analytical skills.
- Excellent interpersonal and communication skills with the ability to translate technical language for non-technical users.
- Proficiency in Microsoft Office and Windows environments.
- Ability to manage multiple priorities in a fast-paced, service-oriented environment.
- Commitment to continuous learning and professional growth in healthcare technology.
- Valid driver's license and reliable transportation for travel between Tapestry 360 Health locations.
- Ability to lift up to 25 pounds occasionally.
- Willingness to work occasional evenings or weekends during system upgrades or rollouts.
Nice To Haves
- Experience with AthenaOne or other major EHRs strongly preferred.
- Prior experience working in a healthcare, FQHC, or ambulatory care environment preferred.
Responsibilities
- Serve as the primary point of contact for application-related support across EHR, PMS, and other clinical systems.
- Troubleshoot and resolve system issues, coordinating with the IT team and external vendors as needed.
- Maintain user accounts, permissions, and access settings for clinical applications.
- Provide timely support to staff during clinic hours and participate in on-call rotation as needed.
- Collaborate with operations and care teams to optimize system workflows and ensure efficient use of clinical applications.
- Assist in implementing and maintaining downtime protocols and system configurations.
- Coordinate upgrades, testing, and integration of new features or modules.
- Deliver end-user training and create educational resources to promote user confidence and consistency.
- Maintain accurate tracking of Tapestry-provided devices, including distribution and repairs.
- Support organization-wide technology initiatives, including data migrations, new site openings, and workflow improvements.
- Perform other related duties as assigned.
Benefits
- Tapestry 360 Health offers comprehensive benefits, including medical, dental, vision, retirement savings, paid time off, professional development opportunities, and eligibility for the federal Public Service Loan Forgiveness (PSLF) program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
