Specialist - Client Services/Specimen Management

Labcorp • Tulsa, OK

2d • Onsite

About The Position

This site requires workers to be vaccinated for COVID-19. Labcorp will consider reasonable accommodations If you are in need of an exemption due to a medical contraindication/disability or sincerely-held religious belief. Client Services Representative – Specimen Accessioning/Processing Labcorp is seeking a Client Services Representative to join a dynamic team in Tulsa, Oklahoma Work Schedule: 4pm to 1230am Monday to Friday; weekends and holidays as scheduled Job Responsibilities • Act a liaison between Labcorp, the customer base and patients and sales reps • Communicate with all laboratory departments along with outreach to other Labcorp sites • Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests • Investigate and resolve any patient or client concerns in a timely manner • Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols • Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance • Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing • Review test forms for accuracy, resolve and document any discrepancies • Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance • Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care

Requirements

• High School Diploma or GED equivalent
• 6 months’ or more of experience in customer service
• Experienced in managing multiple applications, using two monitors, with strong organizational skills
• Excellent multitasking abilities while maintaining focused attention to details
• Flexibility and ability to manage and adapt to changing priorities quickly
• Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous
• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications

Nice To Haves

• Current or prior Labcorp experience
• Associate's degree or higher
• 6 months or more of experience working in a call center environment
• 6 months or more of experience in the healthcare industry, such as a physician's office,clinic or hospital
• Bilingual in English and Spanish highly desirable

Responsibilities

• Act a liaison between Labcorp, the customer base and patients and sales reps
• Communicate with all laboratory departments along with outreach to other Labcorp sites
• Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests
• Investigate and resolve any patient or client concerns in a timely manner
• Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols
• Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance
• Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing
• Review test forms for accuracy, resolve and document any discrepancies
• Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
• Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED