Specialist, Client Service Management

BNY Mellon • Berwyn, PA

8h

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of Specialist, Client Service
Management (Money Manager Data Team) to join our Managed Account Solutions team.
This role is located in Berwyn, PA.

In this role, you’ll make an impact in the following ways:

Client Service Management Specialists for the Money Manager Data team are
responsible for the completion and coordination of the configuration of Third
Party Money Managers onto Managed Accounts Solutions platform, as well as for
maintenance of configuration data post onboarding lifecycle. 

Configure and coordinate the Manager Onboarding process, including: updating
internal systems, following up on delegated set up tasks with internal and
external teams and communicating next steps/completion to stakeholders. 

Maintenance and integrity of manager system data, coordination of maintenance
activities with other parties (internal and external) as it pertains to
manager/style configuration attributes.

Reconcile the PAS SharePoint for RIA manager/style requests weekly. 

Monitor queues in Growth Dynamics, Access Hub, Microsoft Dynamics and
ServiceNow for action items. 

Identify and escalate any problematic issues or patterns with requests
submitted to team. 

Research items prior to reaching out to other parties as well as with
leveraging the assistance of teammates. 

Money Manager Data team is responsible for the completion and coordination of
the configuration of Third Party Money Managers onto Pershing’s managed
account platform, as well maintain the configuration data post onboarding
lifecycle. Money Manager Data team members will work with internal and
external parties in conversion and BAU workstreams in capturing all relevant
data points  and gaining exposure to the managed account workflows. 
 

Requirements

• Bachelor’s degree in Business or related field preferred; or relevant experience.
• Strong time management, communication and prioritization skills required.
• Must be exceptionally organized, and able to articulate regular status updates.
• Excel proficiency required.

Nice To Haves

• Managed Accounts experience preferred.

Responsibilities

• completion and coordination of the configuration of Third Party Money Managers onto Managed Accounts Solutions platform
• maintenance of configuration data post onboarding lifecycle
• Configure and coordinate the Manager Onboarding process, including: updating internal systems, following up on delegated set up tasks with internal and external teams and communicating next steps/completion to stakeholders
• Maintenance and integrity of manager system data, coordination of maintenance activities with other parties (internal and external) as it pertains to manager/style configuration attributes
• Reconcile the PAS SharePoint for RIA manager/style requests weekly
• Monitor queues in Growth Dynamics, Access Hub, Microsoft Dynamics and ServiceNow for action items
• Identify and escalate any problematic issues or patterns with requests submitted to team
• Research items prior to reaching out to other parties as well as with leveraging the assistance of teammates

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees