Specialist, Client Intelligence

CHANEL • New York, NY

45d • Hybrid

About The Position

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About the role: The CHANEL Fragrance & Beauty (F&B) Client Intelligence Team is seeking an analytical, resourceful and detail-oriented Client Intelligence Specialist to join the team. In this role, the F&B Client Intelligence Specialist will be instrumental in supporting client-centric strategies by transforming data into actionable insights for our Multi-brand Retail Partners: developing client profiles, monitoring client trends, supporting targeting for client engagement initiatives and analyzing their impact — all in service of driving client engagement, loyalty, and business growth.

Requirements

• Strong analytical foundation; blend of database knowledge, analytical and problem-solving skills
• Advanced data modeling and data manipulation skills
• Ability to utilize analytical, statistical, and programming skills to glean insights from large data sets
• Experience navigating a database architecture to enable optimal front-end analytics
• Proactively implement solutions to achieve scale in data analysis and data extraction
• Highly driven, self-motivated, results-oriented, strategic thinker
• Proactive with strong time management, organization and prioritization skills
• Demonstrated strength in communication and influencing skills; not only written and verbal, but also in the engagement of internal and external business partners
• Strong interpersonal and communication skills and collaborative mindset
• Strong Proficiency in data visualization tools (e.g., Power BI or Tableau) and familiarity with programming languages (SQL, Python) and CRM platforms (Salesforce or similar) is a plus
• Minimum of 2 years of relevant experience; Client and/or Data Analytics experience strongly preferred
• Effective and proven communciation skills, both written and verbal along with presentation and facilitation skills
• Strong proficiency in Microsoft Office programs (Advanced Excel, PowerPoint)
• Demonstrated capabilities of working with data through experience and skills/tool knowledge (Power BI, Tableau, Looker)
• Quick learner – ability to train on and learn new tools
• Role based in New York City, requires minimum of 3 days in-person office presence in our Midtown Manhattan office
• Minimum of 2 years of relevant Client Intelligence experience; Client and/or Data Analytics experience strongly preferred; Looker, Power BI or equivalent experience required
• Bachelor’s degree strongly preferred (major/concentration in a quantitative field – e.g. Data Science, Data Analysis, Business, Mathematics, Statistics, Economics, Computer Science, Engineering, or related field, preferred)

Nice To Haves

• Industry knowledge, retail experience and/or experience working with luxury and/or global brands and an understanding of client-centric marketing strategies a plus

Responsibilities

• Client Insights & Reporting: Support creation of client profiles, utilizing demographic, behavioral, and transactional data
• Deliver regular reports and benchmarks on client behavior, KPIs, and segmentation trends
• Translate data into clear insights that support business stakeholders in decision making and action planning
• Activation Targeting & Execution: Support client activation of MBR Partner Client Data
• Leverage client segmentation framework and ongoing insights to build targeted audiences for acquisition, engagement, and retention activations in line with F&B strategic priorities
• Execute client targeting in partnership with retailers and CHANEL tech, ensuring security and timeliness
• Continuously refine targeting approaches
• Recommend innovative methods to scale activation
• Performance Analysis & Optimization: Analyze campaign results, measuring incremental impact against a control group and ROI
• Identify opportunities for improvement and create feedback loops where insights from campaign analysis feed future targeting strategies
• Strategy Support: Develop regular, high-level reporting of key client metrics and support the creation of by-retailer client recap presentations and executive summary reports to support strategy development and action planning
• Support deep dive client studies alongside the F&B Client Intelligence Team and business partners, extracting key, actionable findings and with intent to answer strategic questions and guide/influence decision making
• Operational: Manage self-service client insights tools to support business partner autonomy
• Recommend and implement database enhancements in partnership with CHANEL Tech team and database provider to enable optimal efficiency and scale

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level