Specialist, Claims & Fraud Operations

Santander • MA

79d • $40,500 - $64,000

About The Position

The Specialist, Claims & Fraud Operations performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will be tasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review. They perform other such duties as assigned including trouble shooting operational issues. The incumbent participates in projects requiring coordination with other teams. The Specialist, Claims & Fraud Operations manages competing priorities in an accurate and timely manner. Analyzes current fraud trends and provide input into rules and parameters. Develops and maintains Policy and Procedure Manuals. Develops registration & licensing documents, policy and procedure manuals, and other documentation as needed. Completes governmental reports such as SAR. Investigates fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues. Researches discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses. Reviews daily reports for unauthorized share activity. Maintains case files and work with law enforcement agencies and internal departments. Enters fraud cases in the case management system. Reports suspicious activity as required by the Bank Secrecy Act. Assists in the preparation of filing bonded claims and un-bonded charge off recommendations. Conducts daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP).

Requirements

• Bachelor's Degree or equivalent work experience.
• 0+ Years Experience in loss prevention, fraud, regulatory compliance, fraud prevention or security area preferably in financial services.
• Working knowledge of loss and fraud detection/prevention principles.
• Knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLO.
• Knowledge and experience with root cause analysis.
• Solid analytical, interpretive and problem solving skills.
• Ability to analyze diverse information and develop strategy recommendations.
• Excellent customer service and communication skills, both verbal and written.
• Excellent organization skills.
• Solid ability to multi-task.
• Solid knowledge of department computer applications and systems.
• Proficient in MS Office Applications.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

Responsibilities

• Perform routine, analytical review of data and/or documentation.
• Make decisions on disputed transactions and/or suspect activity flagged for investigative review.
• Troubleshoot operational issues.
• Participate in projects requiring coordination with other teams.
• Manage competing priorities in an accurate and timely manner.
• Analyze current fraud trends and provide input into rules and parameters.
• Develop and maintain Policy and Procedure Manuals.
• Complete governmental reports such as SAR.
• Investigate fraud claims involving various fraud issues.
• Research discrepancies and take appropriate action to prevent fraud and identity theft losses.
• Review daily reports for unauthorized share activity.
• Maintain case files and work with law enforcement agencies and internal departments.
• Enter fraud cases in the case management system.
• Report suspicious activity as required by the Bank Secrecy Act.
• Assist in the preparation of filing bonded claims and un-bonded charge off recommendations.
• Conduct daily new business and member account review in compliance with the USA Patriot Act.

Benefits

• Base Pay Range Minimum: $40,500.00 USD
• Base Pay Range Maximum: $64,000.00 USD

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees