Specialist, Check & Proof Processing

First National Bank

70d • $35,015 - $52,522

About The Position

The Proof/Check Processing Specialist position consists of keying and balancing BIC Optima branch work for all 19 banks. Check Processing duties consist of validating and monitoring all work coming into the AFS system from both internal and external sources. This role works with two different operating systems that work together to ensure accurate and efficient processing of checks and x9 files. Each system requires operators to diligently look through customer checks to ensure they get processed correctly. Manage workload based on customer impact and prioritization guidelines. Provide employee and customer inquiry support by utilizing effective problem-solving resolutions. Escalate necessary issues to management or systems support.

Requirements

• High school graduate or GED.
• Previous customer service experience.
• Excellent verbal and written skills.
• Excellent time management skills.
• Ability to define problems, establish facts, and draw valid conclusions.
• Focus on attention to detail and accuracy.
• Ability to multi-task as needed.
• Ability to work as a team in a fast paced, highly detailed environment to meet deadlines.
• Working knowledge of Microsoft Office suite of products.

Nice To Haves

• Working knowledge of Branch Image Capture or Check Processing functions.
• 10 Key skills.
• Knowledge of banking products and processes.

Responsibilities

• Key and balance the Proof work coming from Branches.
• Work in the BIC system and key any items not readable by imaging.
• Ensure transactions are balanced, perform searches, and check for duplicate items.
• Correct transactions as needed, while communicating with the branches and other departments prior to and after cut-off hours.
• Scan internal work on an image capture scanner and ensure those items are keyed, balanced, and occasionally sent back to the original department.
• Review ATM check deposits throughout the processing day.
• Review files looking for deposit irregularities, indorsement issues, possible Reg CC or Fraud.
• Process the Image Cash Letters that come from branches, Mobile, ATM, RDC and Lockbox in the TCM system.
• Key and balance processing files, and perform additional searches for duplicate and fraudulent prevention.
• Research and resolve any issues found, contacting system support when appropriate.
• Participate in daily improvement processes to gain efficiencies.
• Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws and regulations applicable to role.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees