Specialist, Certified Collision

Element Fleet Management

4d • Remote

About The Position

We’re looking for a detail-oriented professional to join our team as Specialist, Certified Collision. In this role, you will ensure safe, cost-effective, and brand-consistent repair decisions for client fleets. The Specialist analyzes collision repair estimates, provides direct repair guidance, negotiates costs, and serves as a subject matter expert for both clients and internal stakeholders. The position directly influences physical damage spend, cost avoidance, and client satisfaction.

Requirements

• High School Diploma or equivalent required.
• Minimum 3 years experience in automotive body repair or collision estimating.
• Ability to interpret OEM repair procedures and determine appropriate repair methodology.
• Negotiation experience with in-network and out-of-network repair providers.
• Ability to write, revise, and validate repair estimates and supplements.
• Strong knowledge of vehicle anatomy and collision repair techniques.

Nice To Haves

• College/University degree preferred.
• Experience reviewing and negotiating repair estimates for light, medium, and heavy-duty vehicles preferred.
• Physical Damage Appraiser license or equivalent experience preferred.
• I-CAR certification preferred (or equivalent education/experience).
• Familiarity with estimating systems and OEM procedures.
• Ability to balance safety, cost, and policy considerations.

Responsibilities

• Review and analyze incoming estimates, photos, and repair documentation to determine the most efficient and safe repair approach.
• Make cost decisions and recommendations for repair vs. replacement, balancing safety, brand image, and cost efficiency.
• Communicate repair strategies and cost considerations to client contacts.
• Present trends, anomalies, and behavioral indicators impacting damage costs.
• Address inquiries and provide real-time advisory on repair decisions.
• Serve as the SME for all collision repair practices across Element.
• Participate in client meetings, business reviews, and internal discussions to advise on repair methodology and cost expectations.
• Provide repair process guidance and best practice coaching to internal teams and cross-functional partners.
• Perform other tasks as assigned, contributing to department goals and supporting company-wide initiatives.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees