Specialist, Campus Store

Northcentral Technical College•Wausau, WI

22h•$22•Onsite

About The Position

The Campus Store Specialist ensures exemplary customer service is provided to NTC students, staff, and the public. The Campus Store Specialist assists with the purchasing and merchandising of general merchandise both in-store and via the Campus Store website. This position also plans and executes store promotions, maintains product listings on the ecommerce site, assists with the training and development of student employees, and coordinates web order fulfillment and shipping software.

Requirements

One Year Certificate (or Equivalent)
1 Year Experience
Strong organizational skills.
Excellent communication skills.
Desire to build and maintain interpersonal relationships, internally and externally, that have a positive impact on the college, partner high schools, and the business community.
Ability to read, write and comprehend instructions, reports and emails; speak and may present information to groups.
Ability to accurately add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions; solve problems involving several concrete variables in standardized situations.
Ability to navigate to and between computer applications; read/reply to emails, open/save/close files and applications; find, format and print documents; operate common office equipment.
Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.
Some travel required, must pass NTC insurance carrier requirements on Motor Vehicle Record

Responsibilities

Receive and inspect new merchandise.
Merchandise new products and remerchandise on a regular basis.
Monitor inventory levels and prepare/place product orders.
Ensure store and stockroom are clean, organized, and all visual standards are met.
Plan and execute merchandise markdowns and promotions both in-store and online.
Provide coordination of Campus Store marketing activities with the Student Engagement team.
Entry of merchandise descriptions and upload of merchandise photos for store website.
Maintenance of online product listings ensuring new merchandise is added and discontinued items are removed in a timely manner.
Organize product listing into user-friendly categories and descriptions/photos meet accessibility standards.
Provide general clerical support.
Data entry and verification of item prices and purchasing documents.
Perform basic information analysis and reporting.
Perform filing and maintain data/information organization.
Open and close store.
Prepare daily deposits and change orders.
Order store supplies as needed.
Assist with store and campus events.
Train and monitor work of student employees and provide coaching/feedback.
Provide support for Student Engagement Manager and Campus Store & Course Materials Coordinator as needed.
Coordination of web-order fulfillment procedures to include accurate fulfillment, tracking and maintaining backorders, order-related customer communications, maintenance of shipping partnerships, etc.
Data entry and maintenance of routine student authorization billing forms, vendor invoices, and 3rd party billing agreements and accounts.
View accounts receivable invoices and answer basic customer questions.
Verification of student eligibility for accounts receivable purchases.
Assist with annual inventory and year-end procedures.

Benefits

Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions.

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