The position involves performing assigned Call Center and related support functions. Responsibilities include scheduling Lasik consults, performing recall calls to overdue and current patients, maintaining tracking sheets, and managing follow-up calls for missed appointments. The role also requires rescheduling no-show patients, updating returned cards, delivering mail, and handling non-updated recalls across all locations. Additionally, the position entails pre-appointing actively for all locations, making reminder calls, managing live chat communications, and forecasting scheduling needs. The candidate will be responsible for email communication with offices regarding patient needs, checking info emails for appointment requests, pulling in appointment web requests, working on cancellation reports, checking wait lists, answering incoming calls, and adding scheduling templates as needed. Daily tasks also include checking voicemail for overnight messages.