Specialist - Cabin Systems

United Airlines•Chicago, IL

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities The Specialist - Cabin Systems is responsible for the development, implementation and auditing of aircraft interior projects to support the appropriate functionality, safety, and regulatory compliance of the flight attendant workplace and to promote customer safety and comfort onboard the aircraft. The Specialist will work with interfacing departments and aircraft manufacturers and integrators to determine cabin configuration, galley, lavatory, stowage, lighting, and crew rest design, along with customer-facing components for all new and reconfigured aircraft. The role will also support aircraft certification activites and work closely with the training and policy & procedures teams to ensure cabin features are appropriately reflected in all manuals and training materials. The role will also analyze aircraft data trends while incorprating SMS risk analysis principles.

Requirements

Bachelor's degree or equivalent work experience
2-4 years of related experience
Technical and operational familiarity with cabin communication, galley and entertainment systems, emergency equipment, and aircraft certification standards
Excellent written and oral communications skills
Attention to detail
Ability to convey technical information in a succinct and discernable manner to executive leadership
Willing to travel up to 50%
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Flight attendant experience
Flight attendant qualified
Understanding of the United Flight Attendant CBA

Responsibilities

Conduct new aircraft final interior inspection, induction, and conformity audits
Support the development and implementation of aircraft interior projects to support flight attendants and customers
Serve as a subject matter expert in aircraft interior programs and configurations
Performs audits to ensure cabin interiors, systems and equipment are in regulatory and company compliance
Communicate with flight attendants on cabin design and system issues
Collaborate with Engineering, Marketing, Network Strategy, Catering Operations, and other applicable departments to ensure all aircraft interior designs comply with company and regulatory standards
Completes comprehensive analysis across numerous data sources, summarize information, identifies, escalates, and presents trends to Inflight leader
Effectively utilize audit data to convey trends and analysis to both internal and external operational stakeholders, per United's SMS program
Supports the Safety Management System (SMS) though risk analysis of data obtained through irregular operations reports, Inflight Safety Action Programs reports, United Voices, and other various data streams.