Specialist, Business Operations

Foundation for California Community Colleges

36d•$70,500 - $72,500•Remote

About The Position

Specialist, Business Operations 100% Remote within California, Must reside in California We are seeking a Specialist, Business Operations to join FoundationCCC in its mission of benefiting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. Together, we are building stronger communities by getting students and colleges the resources they need to succeed and expanding pathways to economic and social mobility across California. Join us as we continue this important work to uphold the value of community colleges in building a brighter future. What You’ll Do Career Catalyst helps organizations (Community Colleges, Non-profits, Workforce development boards and more) manage large, complex workforce programs with accuracy and efficiency. Career Catalyst is an employer of record (EOR) service that handles onboarding, offboarding, compliance, and day-to-day employee administration, ensuring clients and employees get timely support and a smooth experience. This allows our partners within the workforce development space to focus their resources and capacity and develop impactful programs of scale. Acting as a reliable operations partner, we combine HR and workforce expertise with practical, technology-driven processes to help keep programs running effectively. The Business Operations Specialist is a key member of the business operations team, focused on ensuring efficient, accurate, and compliant workforce processes, while supporting an exceptional client experience. This role primarily drives operational excellence such as the onboarding and offboarding 5,000+ employees each year in providing high-level support to coordinators, overseeing the workflow to ensure hires are completed accurately and on time and serving as the point of contact for clients. The ideal candidate thrives in a fast-paced environment, is highly organized, and excels at problem-solving. They enhance efficiency and satisfaction by streamlining processes, enabling teams to perform at their best, and ensuring clients experience seamless, high-quality service.

Requirements

Minimum of three (3) years of experience in client-facing operations, workforce administration, HR operations or related fields
Proficient in Workday CRM
Skilled in Salesforce, including Builder and Case Management
Bachelor’s degree in Business, Communications, Human Resources, or a related field, or an equivalent combination of education and experience

Nice To Haves

Experience in workforce development, community college systems, or nonprofit environments preferred.
Experience with EOR, staffing operations, or regulated workforce environments strongly preferred.

Responsibilities

Implement & assist in planning of the Client Experience & Engagement Plan
Lead the improvement of current client engagement activities including Communities of Practice, onboarding, training, check-ins, and site visits
Operational Project Management & Delivery
Apply project management methodologies to over see high-volume, high-risk workforce processes, including the onboarding and offboarding of ~4,000 employees
Ownership of Systems, Data, & Continuous Improvement cycle
Lead biannual regression testing and validation for Workday enhancements
Track and analyze KPI’s
Internal Collaboration & Capacity Building
Lead internal professional development sessions

Benefits

Competitive compensation, generous PTO, and paid holidays
Medical, dental, and vision plans, Flexible Spending Accounts, Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
CalPERS retirement program and optional 403(b) and 457 Retirement plans
Carrot reproductive health and fertility support
Tuition reimbursement
Public Service Loan Forgiveness certified employer

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