Specialist, Business Development & Sales Administration

Holland America Group • Miami, FL

4h • Hybrid

About The Position

The Specialist, Business Development and Sales Administration is responsible for
managing the account expansion and sales growth of an assigned portfolio of
travel agency accounts.  Specialist is responsible for identifying areas of
business opportunity via 2-way conversations and developing customized support
to grow brand engagement, brand exposure and ultimately sales growth within
targeted accounts.  Role includes a combination of customer product training,
selling, and customer engagement/support to drive long-term account success.

Requirements

• 3+ years phone-based sales or customer service 
• High School or GED;  Bachelor's degree preferred in Business or related field but not required.
• Excellent customer service skills
• High degree of accuracy and attention to detail
• Strong communication skills to clearly and accurately respond in person, via email, and phone with business 
• professionalism
• Ability to multi‐task and work efficiently in a fast‐paced environment
• Ability to continuously prioritize own workload with minimal direction
• Excellent interpersonal skills and a promoter of teamwork
• Ability to use a web browser and search the Internet
• Proven ability to build cross‐functional relationships and collaboration
• Flexible to adapt to changes and cross‐training of job requirements
• Strong work ethic
• Technical knowledge to troubleshoot, coordinate and leverage internal IT applications and databases and to 
• maintain and create supporting data (policy/procedure) within Microsoft Word, PowerPoint and Excel.

Nice To Haves

• Bachelor's degree preferred in Business or related field but not required.

Responsibilities

• Manages existing account growth via outbound sales program:  Responsible for a dedicated portfolio of travel agency accounts and driving incremental growth from that portfolio.  Responsible for conducting account research to identify performance history and patterns, understanding customer purchase motivations and creating customized account management approaches to ensure growth. Specialist is tasked with achieving sales and performance targets within their assigned portfolio.
• Manages B2B customer engagement channels:  Oversees community engagement and responsible for comment management for 5+ Facebook groups + inbound emails from portfolio accounts.  Provides guidance to trade partners on topics ranging from commission management to booking policies. Collaborates closely with Carnival contact center coaches and other sales colleagues to ensure positioning balances customer-centricity with CCL's business needs and priorities in way that drives NPS and supports future business expansion.
• Travel Agency Product Knowledge:  Responsible for successfully onboarding newer and growing travel agencies assigned to portfolio.  Consolidate CCL content + agency interests, performance stats & any objections to create content that is compelling and drives incremental interest and sales from partner accounts and their employee groups.  Responsible for guiding and supporting agency partners -- via digital/remote tools (eg Teams, Zoom etc.) -- to increase customer engagement with the brand and grow bookings.
• Act as SME for industry and company trends:  Stay updated on news, announcements and positioning. Research and incorporate into sales techniques and materials and share tools and knowledge across the Business Development team to ensure all colleagues are similarly informed.

Benefits

• Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan
• Paid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED