Specialist, Arena Operations

NinjaTrader • Chicago, IL

3d • $60,000 - $75,000 • Hybrid

About The Position

This role strengthens Arena’s operational foundation by improving consistency and accuracy in competition execution, supporting fulfillment and vendor workflows, enhancing cross-team communication, and ensuring every competition runs smoothly so traders receive a reliable, high-quality experience.

Requirements

• 2–4 years of operations, program coordination, events, customer-facing technology, or similar execution-heavy experience
• Familiarity with trading platforms, market products, or active trader workflows preferred but not required
• Strong follow-through, accuracy, and ability to manage competing deadlines
• Experience coordinating across teams (e.g., Marketing, Product, Finance, Support)
• Comfortable using tools and data to verify accuracy, track progress, and surface issues
• Clear written and verbal communication skills
• Ability to work independently, stay organized, and problem-solve in fast-moving environments
• Must have worked in your current NinjaTrader position for at least 6 months

Nice To Haves

• Detail-oriented with a strong operational mindset
• Someone who enjoys owning repeatable processes and keeping execution clean and reliable
• Comfortable coordinating across teams and asking the right questions to move work forward
• Calm under pressure and energized by managing all the moving parts of live programs
• Curious about trader behavior and how competitions create engagement

Responsibilities

• Arena Competition Execution (~60%) Set up, configure, and launch Arena competitions, including scheduling, approvals, and pre-launch validation
• Manage competition readiness: trader communications, daily monitoring, tracking issues, and coordinating with partner teams
• Support recurring competitions and assist with larger events like Arena Cup
• Partner with Marketing to ensure timely delivery of creative assets, email journeys, and promotional visibility
• Track participation metrics, trader engagement, and support needs throughout each competition
• Fulfillment & Vendor Coordination (~20%) Process and reconcile payouts through the third-party fulfillment vendor
• Verify winner eligibility and payout accuracy using internal tools and competition data
• Maintain clean fulfillment logs, resolve anomalies, and coordinate with Finance to finalize payments
• Keep documentation and payout records organized and accessible for stakeholders
• Cross-Functional Coordination (~15%) Work with Customer Support, Finance, Product, Marketing, and Data to keep all stakeholders aligned on timing, deliverables, and trader communication needs
• Communicate updates clearly, surface blockers early, and keep teams informed as competitions progress
• Support retros and share operational insights that improve future competition execution
• Reporting & Continuous Improvement (~5%) Maintain accurate competition records and status trackers
• Prepare post-competition summaries and contribute to operational improvements and SOP updates
• Support data integrity efforts and coordinate with Data on reporting updates

Benefits

• NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions.
• Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees