Specialist, Alarm Projects & Repair

Macy's•Woodbridge Township, NJ

12h

About The Position

The Alarm Projects & Repair Specialist is responsible for the Installation and Maintenance of Burglar Alarms throughout the company. This position reports to the Senior Manager, Alarm, Projects & Repair. Responsibilities include both hands-on and remote work. The Alarm Projects & Repair Specialist supports National Burglar Alarm operations by assisting with follow-up on repair work orders and capital project completions. This role addresses burglar alarm repair requests, manages work orders, and coordinates vendor follow-ups while troubleshooting system issues and upgrading communication methods to improve overall alarm reliability and performance. The Alarm Projects & Repair Specialist also communicates system incidents, updates, and operational impacts clearly and effectively to store leadership.

Requirements

Technical Proficiency: Comprehensive Knowledge of Fire and Burglar alarms, with experience testing, maintaining, and installing alarm systems. Preferred NICET 2 Certification in Fire Alarms, minimum. Product knowledge of ADT, Focus, DMP, Radionics, and Bosch alarm components. Knowledge of phone lines, alarm communication, and central stations. Preferred experience with Service Channel as a work order management system.
Analytical Skills: Ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills. Familiarity with application of National Electrical Code and Fire Alarm Codes. Ability to read and understand blueprints.
Communication: Organized, with superior follow-up as well as interpersonal skills to present information in manners which are usable based on a variety of audiences.
Financial Acumen: Ability to make recommendations for financial expenditures, manage expenses, and develop long-term financial plans.
Relationship Building: Proficiency in developing and maintaining relationships with internal teams and external partners.
Problem-Solving: Strong problem-solving skills to address emergencies and disruptions promptly and effectively. Ability to prioritize and multi-task. Strong sense of urgency and excellent follow up skills.
Reliability: Must be able to work independently with minimal supervision. Must be able to make sound decisions.
High School Diploma and 3 plus years of alarm industry installation technician experience.
Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical and/or diagram form; solve problems with several abstract and concrete variables.
This position requires regular walking, standing, hearing, and talking. May occasionally be required to stoop, kneel, or crouch. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Capable of moving or lifting items up to 25 pounds.

Nice To Haves

Preferred NICET 2 Certification in Fire Alarms, minimum.
Product knowledge of ADT, Focus, DMP, Radionics, and Bosch alarm components.
Preferred experience with Service Channel as a work order management system.

Responsibilities

Provide day-to-day fire alarm repair support, ensuring timely completion of repairs while minimizing system downtime.
Assess the operational status of protective systems and determine fire watch requirements for systems operating below full functionality.
Assist with processing alarm work order tickets, provide guidance and feedback to Macy’s Stores Operations Center operators, and troubleshoot alarm system communications (phone lines, cellular, and network).
Communicate effectively with store leadership regarding system status, incidents, and related issues.
Coordinate and follow up with third-party service providers on repairs, installations, and system additions.
Perform additional duties as assigned
Maintain regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

competitive pay and benefits
comprehensive health and wellness coverage
401(k) match
paid time off
eight paid holidays
continuous learning and leadership development
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement