Specialist Account Resolution

Full-time

Meridian, ID

Plastics and Rubber Products Manufacturing

About the position

The Account Resolution Specialist at United Site Services is responsible for managing a portfolio of accounts within the Accounts Receivable Management Team. This role involves overseeing the entire order-to-cash cycle, ensuring timely payment remittance, and delivering exceptional customer service to both customers and internal business partners. The specialist will engage in various activities including collections, account reconciliation, and dispute resolution, while maintaining strong relationships with customers and collaborating with sales and customer service teams.

Responsibilities

• Manage, control, and own all activities and functions in accounts receivable.
• Interact with customers to perform daily collection, sending follow up, tracking and inputting of collections, account reconciliation, and resolving disputed chargebacks.
• Partner with sales management and customer service management to ensure the highest level of professionalism and customer service in resolution of outstanding issues.
• Maintain a strong working relationship with all customers.
• Research and resolve accounts receivable balances discrepancies with customers.
• Timely and expeditious resolutions of disputes and billing inquiries.
• Monitor, review, and audit collection postings to ensure accurate recording, to reduce error.
• Regularly monitor and analyze third-party portals to determine past due and over past due invoices, promptly follow up with customers, implement appropriate actions to collect and resolve any issues delaying payments, and pursue proactive collection action.
• Collaborate with the sales department regarding customer accounts on a timely basis.
• Frequently review POs to ensure they are up to date.
• Complete request for mechanics lien with the service USS utilizes to send to customer.
• Research contractor licenses.
• Partner with third party collection agency when necessary.
• Partner with the legal team on accounts where the customer filed bankruptcy.
• Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs.
• Meet defined department goals, monthly activity metrics and KPIs.
• Proactively identify trends and assist in implementing process improvements.
• Perform other duties as assigned.

Requirements

• 3-5 years of experience in Credit and Collections, Accounts Receivable, Customer Service or in a related field and/or training; or equivalent combination of education and experience.
• Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter.
• Knowledge of Accounting principles and practices.
• Ability to demonstrate strong professional communication skills, both oral and written.
• Knowledge of principles and processes for providing customer service including quality service standards.
• Proficient in Microsoft Excel, Word, and Powerpoint.
• Strong organizational, collaboration and time management skills.
• Ability to perform mathematical computations quickly and accurately.
• Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills.
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.

Benefits

• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching