Specialist, Account Onboarding II

Wyndham Consumer Finance • Orlando, FL

112d

About The Position

The Onboarding Specialist II will perform various office duties including but not limited to - receive and process incoming documents; audit all contract documents for data accuracy and compliance with various state, regulatory, and underwriting requirements; and key owner conversions into Club accounts. Identify discrepancies and inaccuracies that prevent contract eligibility for securitization, flag accounts that violate documented business rules, and assist with resolution of these discrepancies with Travel & Leisure business partners. Meet department production and quality expectations. Additional duties may involve escrow functions, lender and status code updates and systems testing. Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.

Requirements

• Excellent verbal and written communication skills
• Ability to be detailed, accurate and thorough
• Ability to multitask, adapt to changes, perform complex tasks and projects, in a demanding work environment
• Good time management and organizational skills
• Dedication to providing exceptional customer service
• Deadline conscious with strong drive and initiative
• General understanding of securitization and underwriting requirements
• Ability to manage workload using department dashboards
• Intermediate PC skills, proficiency in MS Word, Excel, PowerPoint and Outlook
• 1-year previous experience in customer service
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement

Responsibilities

• Audit contracts for accuracy and compliance with state, regulatory and underwriting requirements, across all brands
• Coordinate resolution of contract discrepancies with business partners and owners, log and deliver hold checks
• Complete other duties as assigned by management

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed