Specialist, Accessibility & Accommodations

SHRM•Alexandria, VA

32d•$70,000 - $82,000•Hybrid

About The Position

The Specialist, Accessibility & Accommodations Compliance, plays a key role in creating a, compliant, inclusive, and equitable environment for SHRM members and external audiences where all individuals can engage and participate without barriers at SHRM in-person and virtual events. This position serves as the primary point of contact for accessibility and accommodation requests, ensuring timely and effective solutions while providing excellent customer service. The role tracks and audits requests to ensure compliance and continuous improvement.

Requirements

Bachelor’s degree in related fields such as Disability Studies, Human Resources, Event Management, Communication, or a related discipline (or equivalent combination of education and professional experience).
Minimum of 3-5 years of experience in accessibility services, accommodations coordination, or a related role.
Knowledge of accessibility regulations and best practices, including the Americans with Disabilities Act (ADA), Section 508, and Web Content Accessibility Guidelines (WCAG).
Strong communication and customer service skills, with the ability to interact professionally with individuals requesting accommodation and internal and external stakeholders.
Attention to detail and organizational skills, with the ability to manage multiple requests and track accommodation processes effectively.
Problem-solving and critical-thinking abilities, particularly in resolving accessibility-related challenges.
Proficiency with accessibility tools and technology, including captioning services, assistive technologies, and virtual event accessibility solutions.
Ability to collaborate and work cross-functionally, building strong relationships with internal teams and external vendors.
Familiarity with event planning and logistics to ensure seamless accessibility accommodations for in-person and virtual events.
Proficiency in MS Office products required.
Prolonged periods of sitting at a desk and working on a computer.
Frequent use of hands and fingers for typing, handling documents, and using office equipment.
Occasional standing, walking, bending, and reaching.
Ability to lift and carry up to 30 pounds as needed.
Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Nice To Haves

Experience managing accommodations for events, conferences or virtual programs is strongly preferred.
Familiarity with assistive technologies and tools such as screen readers, captioning software is highly desirable.

Responsibilities

Respond to, track, monitor and audit accommodation requests to ensure compliance, identify trends and improve processes.
Address accessibility concerns and inquiries, providing excellent customer service and resolving issues efficiently.
Ensure all accessibility and accommodation requirements are compliant with federal contract obligations, serve as the primary point of contact to verify requirements are met, and provide appropriate documentation as needed.
Maintain continuous, up-to-date knowledge of accessibility regulations and best practices.
Coordinate accessibility measures for all external events virtual and in-person (e.g., conferences, webinars, seminars). Ensure all venues, materials, and activities meet or exceed accessibility standards.
Collaborate with vendors and contractors to embed accessibility into all aspects of on-site event planning and execution.
Manage the A&A Help Desk staff at applicable events responding to inquiries and fulfilling accommodation requests (ASL interpreters, CART, dietary requests, gender neutral restrooms, complimentary companion passes for unique situations, lactation rooms, wellness rooms, early entry for key sessions, accessible seating, etc.).
Ensure delivery of webcasts and other virtual events meet accessibility and accommodations standards.
Conduct pre-event accessibility audits and post-event assessments to identify and address gaps or opportunities for improvement.
Maintain accurate records and reports to assess the effectiveness of accommodation and support data-driven decision-making.
Stay informed on the latest accessibility regulations, trends, and technologies.