Specialist, 211

United Way of Summit & Medina•Akron, OH

8d•Hybrid

About The Position

To assist individuals seeking assistance in navigating available community resources, including assessing their individual needs, searching for services in the 2-1-1 community resource database, conducting intakes as appropriate, and providing appropriate referrals. Service is provided primarily by phone but may also be provided by text message, live chat, email or in-person.

Requirements

Knowledge of social services or significant classes in social work required.
Ability to obtain the Community Resource Specialist credential from AIRS within 12-14 months after eligibility requirements for the exam are met.
Experience and interest in providing excellent customer service required.
Ability to navigate between and utilize a variety of computer applications simultaneously.
Flexible and adaptable to organization scheduling requirements. Work assignment will include weekdays, weeknights, weekends, and holidays.
Competent in MS Office products.
Ability to work independently with minimum supervision and as part of a high-performing team.
Commitment to advancing diversity, equality and inclusion.
Respect for differences whether racial, ethnic, sexual orientation, gender, or class.
Commitment to excellence and passion for the mission of United Way of Summit and Medina.
Ability to pass pre-employment testing including background check, drug and alcohol screen.
Must be willing to work non-standard work schedule including nights, weekends, and other unusual hours on occasion.

Nice To Haves

Bilingual or Multilingual preferred

Responsibilities

Receives and responds to incoming 2-1-1 calls, texts, chats and emails from individuals, families, and community organizations seeking assistance to address a wide variety of needs.
Assesses their individual needs, provides appropriate referrals to available services through the 2-1-1 resource database, and documents all demographic information, unmet needs, and referrals provided.
Conducts screenings for a variety of community initiatives (such as pregnancy, health insurance, cancer prevention, financial empowerment) and promote preventive programs to help improve the individual’s and family’s health, education, income and overall well-being.
Conducts intakes for specific programs as assigned.
Conducts follow up with clients to see that needed services were received and to provide additional referrals.
Conducts advocacy for individuals experiencing difficulties or lacking abilities to make effective contacts with agencies.