Special Services

SanMar Employee Board • Ashland, VA

7d • Onsite

About The Position

Special Services is responsible for processing, packaging, and shipping out specialized orders to include but not limited to product samples, corporate gifts, thank you cards and new and prospective customer product information packets.

Requirements

• Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information
• Demonstrated ability to follow directions and change priorities or job duties as business needs require
• Excellent history in delivering outstanding customer service
• Excellent organization, ability to multi-task and prioritize daily responsibilities
• Positive attitude and high energy level, with ability to foster positivity throughout our DC
• Ability to work efficiently, with minimal supervision
• Ability to work under pressure, and adhere to meeting customer deadlines
• Ability to learn about SanMar’s product offerings
• Ability to learn about apparel decoration methods
• Must maintain an excellent attendance and punctuality record
• Able to work both independently and within a team
• Demonstrated verbal and written communication skills
• Essential days or overtime may be required

Nice To Haves

• High School Diploma or equivalent Preferred

Responsibilities

• Operate internal systems that store customer information, such as High Jump and Ody.
• Communicate daily with leadership and coworkers to process specialized customer orders accurately and efficiently.
• Responsible for accurately measuring garments and operating a sewing machine to complete special orders.
• Answer customer inquiries over the phone, via email and in person.
• Maintain accurate department records, researches and enters external and internal errors for stats.
• Neatly fold and gift packages customer items.
• Assemble color swatch samples, maintains an on-hand inventory of swatch cards.
• Safely operate the swatch press, grommet punch and paper cutter.
• Communicate when necessary, with corporate representative for special services department supplies.
• May communicate with account executives on a professional level, to discuss how to conclude incomplete orders.
• May assist with employee inquires and train staff.
• Responsible for checking out equipment and returning in same condition.

Benefits

• Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees