Special Registration Technician
About The Position
This position is open to current STATE employees only! DMV is seeking to hire an individual to work in its Special Registration Work Center. The Special Registration Technician is responsible for processing specialized license plate applications, managing inventory of decals and license plates, reconciling financial transactions, and resolving Highway Use Fee disputes. This position plays a critical role in maintaining compliance with DMV policies and procedures while delivering high-quality service to customers and stakeholders. The ideal candidate demonstrates strong attention to detail, excellent customer service skills, and the ability to work both independently and collaboratively within a team environment. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Requirements
- Knowledge of DMV systems, specialized registration processes, and inventory management tools.
- Strong written and verbal communication skills.
- Attention to detail and organizational skills to manage high-volume processing.
Nice To Haves
- Familiarity with state regulations for license plate issuance, inventory management, and financial reconciliation.
- Familiarity with state regulations for license plate issuance, inventory management, and financial reconciliation processes.
- Experience in DMV operations or vehicle registration processing.
- Background Check: Must pass a fingerprint-based background check.
- Licensure: Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.
Responsibilities
- Process specialized license plate applications with accuracy and efficiency.
- Manage decal and license plate inventory, ensuring timely ordering, distribution, and record-keeping.
- Reconcile daily financial transactions related to special registrations and fee collections.
- Investigate and resolve Highway Use Fee disputes in accordance with DMV policies.
- Coordinate workflow with team members to ensure timely completion of registration tasks.
- Respond to customer inquiries and resolve escalated issues in a professional and courteous manner.
- Ensure compliance with all relevant DMV regulations, policies, and procedures.
- Maintain accurate documentation and records for audits and reporting purposes.
- Identify opportunities to improve processes and recommend solutions for operational efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
