Special Projects Manager

Maricopa County (AZ) • Phoenix, AZ

352d • $73,500 - $118,500

About The Position

Be a part of reshaping the way we deliver human services in Maricopa County. Do you have a passion for human services with extensive process improvement, customer service, and management experience? Consider joining our Human Services Department! As our Special Projects Manager, we will count on you to oversee and manage the human services special projects and initiatives, including project development, supervision of subordinate staff, reporting, and compliance. In this role, you will implement and manage the department's quality assurance and customer service alignment. You will develop strategies to improve programs, processes, and operations to support quality customer service, efficiency, and compliance. Please note this position has a fixed term of funding ending June 2026.

Requirements

• Four years of professional administrative experience managing projects and conducting complex analysis.
• One year of supervisory experience.
• Bachelor's degree in Public Administration, Public Policy, Business Administration, or a related field.
• Postgraduate degrees or professional-level-related experience may substitute for education or experience on a year-for-year basis.

Nice To Haves

• Experience in the public sector on process improvement initiatives.
• Experience in the development of comprehensive strategic plans.

Responsibilities

• Oversee and manage human services special projects and initiatives.
• Implement and manage the department's quality assurance and customer service alignment.
• Develop strategies to improve programs, processes, and operations.
• Manage the team implementing the Human Services Department American Rescue Plan Act initiatives and projects.
• Analyze and recommend improvements to the Department's business and program processes.
• Develop and implement short and long-term strategic department goals and staff development planning.
• Manage the Department's Strategic Planning initiatives at the County and Department levels.
• Utilize project management techniques to effectively manage and complete key projects.
• Advise the Director or Assistant Director on special Department projects.
• Research complex initiatives and develop extensive analytical reports.
• Work collaboratively with all department staff and partners to create mission driven solutions.
• Perform full range of supervisory responsibility, including determining work priorities and developing performance plans.

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Employee discounts for goods and services
• Defined retirement benefit with a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees